St Paul's Cathedral

4 weeks ago


London, United Kingdom The Church of England Full time
We are looking to recruit Weekend Visitor Experience Assistants - busy ‘front of house’ positions, where you will be welcoming visitors from across the world to the Cathedral and making their visit one to remember by ensuring a seamless experience from the initial welcome at the Cathedral’s entrances to ticket selling and providing information and guidance throughout their visit whether in the Crypt or galleries.
This is a busy and varied operational role, where you will be working throughout the Cathedral, including the indoor and outdoor galleries, to welcome visitors from across the world to the Cathedral, and make their visit one to remember.
If you have excellent customer service skills, a passion for history and a desire to be part of this vibrant building, we’d love to hear from you.
Purpose of the Job:
  • To ensure the delivery of the highest of standards of visitor experience by welcoming visitors from across the world and providing appropriate access, information and assistance, whilst taking into account the individual visitor’s needs.
  • To ensure a seamless experience for the visitor by working across all areas of the Cathedral from initial welcoming at the Cathedral’s entrances to ticket selling and providing information and guidance throughout the visit.

Main Duties:
  • Delivering a confident and informed welcome to all visitors at all times;.
  • Operating ticket selling equipment and handling cash and vouchers in accordance with Cathedral procedures.
  • Selling tickets and merchandise.
  • Delivering short tours & talks.
  • Providing invigilation of the galleries, exterior approaches and entrances. maintaining awareness of surroundings with security in mind; communicating suspicious circumstances appropriately, responding to emergency situations and summoning help as required.
  • Assisting in the evacuation / invacuation of the Cathedral in line with Cathedral procedures.
  • Escorting lost children & assisting them to be reunited with their groups/families in accordance with Cathedral procedures.
  • Proactively managing crowding visitors and queues, ensuring at all times that visitors remain informed and receive clear information.
  • Collecting feedback and survey results from visitors.
  • Willing to train other team members, after appropriate training themselves.

Person Specification Essential:
  • A passion for working with the public is paramount with excellent customer service skills, ideally gained in a visitor-facing role in a busy environment.
  • A friendly, calm and helpful disposition and the ability to deal appropriately with a range of people.
  • Effective, confident and clear communication skills, both written and verbal.
  • Active listening.
  • Experience in cash handling and computerised till operations.
  • Ability to solve problems, in particular to troubleshoot ticketing equipment issues, or expedite issues where appropriate.
  • Accuracy.
  • Observant.
  • Honesty and integrity.
  • Pro-active and ability to work as a member of a team.
  • Able to work at heights and climb the steps of the cathedral’s indoor and outdoor galleries and work outside in all weather, as part of the regular duties.
Desirable:
  • Advanced skills in a language other than English that has significant representation among visitors to the Cathedral.
The individual will be in sympathy with, and in their work support, the Christian aims and mission of St Paul’s Cathedral.
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