Head of Visitor Services
2 weeks ago
This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management
- Working with the Head of Visitor Operations you will have a key role in setting the customer service principles.
- Working to bring and maintain cohesion within the Visitor Services management team.
- Support the Head of Visitor Operations in developing the Visitor Services management team.
- You will take lead on delivering a roster and roster pattern.
- Regularly review systems and practices to ensure a safe and efficient service.
- Review current team onboarding and training schedules.
- Take ownership of project or departmental budgets as directed by the Head of Visitor Operations.
- Work in partnership with the People team to upskill line managers.
- You will work, on a roster pattern, as the Visitor Service Bronze controller for the arena, leading the visitor facing teams.
- You will be confident in leading the arena briefing, team briefing and contractor briefing.
- Work with radio communications and incident reporting software and other Office software products to report on the show shift.
- Lead the Visitor Services Duty Managers to ensure that they are delivering best in class visitor services.
- Identify and rectify any issues when on shift, working with the Security Duty Manager and other onsite contractors to ensure a seamless experience.
- Have a keen eye for presentation, ensuring that visitors have an overwhelmingly positive experience delivered through our teams and contractors.
- Where visitors raise a comment or complaint post show, you will work alongside our Box Office team to ensure a suitable investigation and response.
- Alongside the Head of Visitor Operations, develop the written Welcome and Presentation framework.
- Support the Head of Visitor Operations to build and deliver a Bronze Control framework to train, support and review the Visitor Services Duty Managers.
- Working with a Gold, Silver, Bronze command structure you will have a calm approach to emergency situations which focuses on resolution and limits disruption to the show and the visitor experience.
-
Head of Visitor Services
1 week ago
London, United Kingdom Jobleads-UK Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor Services...
-
Head of Visitor Services
Found in: Appcast UK C2 - 4 days ago
Greater London, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.Staff Leadership and ManagementWorking with the Head of Visitor Operations you will have a key role in setting the customer service principles.Working to bring and maintain cohesion within the Visitor Services management...
-
Head of Visitor Services
Found in: Appcast UK C C2 - 4 days ago
Greater London, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.Staff Leadership and ManagementWorking with the Head of Visitor Operations you will have a key role in setting the customer service principles.Working to bring and maintain cohesion within the Visitor Services management...
-
Head of Visitor Services
Found in: Talent UK 2A C2 - 4 days ago
Greater London, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.Staff Leadership and ManagementWorking with the Head of Visitor Operations you will have a key role in setting the customer service principles.Working to bring and maintain cohesion within the Visitor Services management...
-
Head of Visitor Services
Found in: Whatjobs ES C2 - 4 days ago
Greater London, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor Services...
-
Head of Visitor Services
Found in: Appcast Linkedin GBL C2 - 4 days ago
Greater London, United Kingdom Artisan People Group Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.Staff Leadership and ManagementWorking with the Head of Visitor Operations you will have a key role in setting the customer service principles.Working to bring and maintain cohesion within the Visitor Services management...
-
Head of Operations and Visitor Services
4 days ago
London, United Kingdom Whitechapel Gallery Full timeThe Head of Operations and Visitor Services has responsibility for the operational management of the Whitechapel Gallery building and the visitor experience. This role leads the Operations and Visitor Serviced Department to ensure that there is cohesion and coherence between front of house services and back of house operations. The Head of Operations and...
-
Visitor Services Assistant
7 days ago
London, United Kingdom Rich Mix Full timeWe are looking for **Visitor Services Assistants** to join our Operations team, delivering excellent customer service for all visitors. Our team of **Visitor Services Assistants** work in a variety of roles to provide excellent customer service to all visitors to Rich Mix, ensuring people feel well looked-after and leave with positive memories. They ensure...
-
Head of Estate Services
7 days ago
London, United Kingdom Royal College of Art Full timeFounded in 1837, the Royal College of Art is the world’s largest community of postgraduate art and design students. It is also the oldest art and design university in continuous operation and has been ranked as the world‘s number one art and design university for a remarkable nine consecutive years, according to the QS World University Rankings by...
-
Visitor Experience Host
1 day ago
London, United Kingdom Museum of London Full time**Department**: Visitor Experience **Location**: London Wall and Docklands **Role type**: Fixed Term Contract **Level of security check required**: Basic Disclosure **Closing date**: 28 August 2023 **Interviews**: 7 September 2023 **Salary**: £23,367 per annum (pro-rata for part-time posts) At the Museum of London Docklands, we tell the story of the...
-
Head of Visitor Experience, Retail
3 days ago
London, United Kingdom Asahi UK Ltd Full timeCompany description: **Asahi UK** (AUK), part of **Asahi Europe & International Ltd**, aims to enrich consumer experiences through innovation, high-quality service and an exceptional portfolio of premium beer, ale and cider brands including, PeroniNastro Azzurro, Asahi Super Dry, Meantime, Fuller’s London Pride and Cornish Orchards. Our aim is to be the...
-
Head Concierge
8 hours ago
London, United Kingdom Abbatt Property Services Full time**Position**:Head Concierge **Location**:Stanmore **Salary**: £27,000 per annum **Hours of Work**:4on 4off / 07:00 - 19:00 **Job Type**: Permanent **Description**:We are currently looking for a Head Porter/Concierge to work within prestigious apartments in the N1 area of London. **Main Duties and Responsibilities** The following duties must be...
-
Service Leader Nightshift
2 weeks ago
London, United Kingdom Artisan People Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor Services...
-
Head of Retail
1 day ago
London, United Kingdom Royal Academy of Arts Full timeThe Royal Academy of Arts is currently looking to recruit a Head of Retail, to provide dynamic, commercial leadership for the RA Shops and ecommerce operations, with overall responsibility for the retail proposition and P&L both onsite and online. As the Head of Retail, you will develop and deepen the existing ecommerce strategy and commercial connection...
-
St Paul's Cathedral
Found in: Talent UK C2 - 1 week ago
London, United Kingdom The Church of England Full timeWe are looking to recruit Weekend Visitor Experience Assistants - busy ‘front of house’ positions, where you will be welcoming visitors from across the world to the Cathedral and making their visit one to remember by ensuring a seamless experience from the initial welcome at the Cathedral’s entrances to ticket selling and providing information and...
-
Health Visitor
Found in: Talent UK C2 - 8 hours ago
London, United Kingdom Hunter AHP Full timeHealth Visitor - Band 6- Streatham£26-£27 per hour!Are you a passionate and dedicated Health Visitor seeking a rewarding role within a supportive and forward-thinking team?Do you thrive on building relationships, empowering families, and promoting the health and well-being of children?If so, we want to hear from you!Hunter MH is seeking a motivated and...
-
Executive Director, Parks and Visitor Services
Found in: Talent UK 2 C2 - 2 weeks ago
London, United Kingdom Executive Full timeParks and Visitor Services Division Executive Director, Parks and Visitor Services DBCA0210419 PSCA, Class 2, $196,891 plus 11% Superannuation THIS IS A 5-YEAR, FULL-TIME SENIOR EXECUTIVE SERVICE (SES) POSITION APPLICATIONS FOR THIS POSITION CLOSE AT MIDDAY ON FRIDAY, 10 NOVEMBER 2023 About DBCA and Parks and Wildlife Service: The Parks and...
-
Health Visitor
7 days ago
London, United Kingdom Central London Community Healthcare NHS Trust Full timeDo you want to work for an organisation that is working together to give children a better start and adults greater independence? Are you a qualified Health Visitor or currently undertaking the Specialist Community Public Health Nurse training in Health Visiting? Are you a retired health visitor looking to return to practice? We have an exciting...
-
Health Visitor
Found in: Talent UK C2 - 7 hours ago
London, United Kingdom Hunter AHP Full timeHealth Visitor - Band 6- South Kensington £27 per hour!Are you a passionate and dedicated Health Visitor seeking a rewarding role within a supportive and forward-thinking team?Do you thrive on building relationships, empowering families, and promoting the health and well-being of children?If so, we want to hear from you!Hunter MH is seeking a motivated...
-
Content Writer
1 week ago
London, United Kingdom HEAD Full timeWe are looking for an experienced Digital Copywriter to join our ever-expanding marketing team based in London. You'll work with our Ecom team to refine tone of voice, develop brand and campaign messaging and support marketing channel owners to deliver stand-out copy. AUFGABEN ~ Key Responsibilities: ANGEBOT Contact ~ Please put the job title...