Customer Support Specialist

2 months ago


Bristol, United Kingdom Nessy Learning Full time

**Job Title**:
Customer Support Specialist

**Responsibilities**:

- Answers incoming customer calls regarding account issues, product problems, service questions and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update customer information in the Support Portal and CRM as per company protocols.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies or marketing campaigns.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Know Nessy products inside and out so that you can answer questions.
- Process orders, forms, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer support process.
- Ensure customer satisfaction and provide professional customer support.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Bristol



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