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Receptionist (Maternity Cover)

4 months ago

Halifax, United Kingdom RSPCA Halifax, Huddersfield, Bradford & District Branch Full time

The RSPCA Halifax Huddersfield Bradford & District Branch are recruiting for a Receptionist based at our animal centre in Halifax. Applicants should have previous experience in a fast-paced customer facing role; previous animal experience is beneficial however training will be given.

Hourly rate is dependent upon experience and meets National Minimum Wage.

Hours per week 37.5 over 7days; this will include every other weekend and some Bank Holidays.

You will have an excellent telephone manner, strong communication skills and be able to present a professional and good first impression to our clients and customers. You will need to be able to work well in a team and individually.

We work in a very challenging and often busy environment which can make the role varied and interesting.

As there are many aspects to this role, we need someone who is quick-thinking and willing to learn.

You will need to possess excellent organisational skills, be computer literate and have experience of using MS Office.

**Specific Responsibilities**

**People**
- Public relations, customer care & administration.
- Attend events where appropriate to promote the shop.
- Keep supporters updated with new information and maintain good relationships.
- Ensure high level of customer care is achieved by regular inspection of paperwork prepared by reception staff, monitoring telephone calls and enquiries from members of the public.
- Dealing with inspectors, other Branches and members of public including animal acceptance, and adoption.
- The post holder is part of the frontline staff, maintaining good customer relations and projecting a professional image for the society.

**Welfare of Animals at the Animal Centre**
- Assist in Animal Care duties when required.
- Ensure animal welfare standards are maintained in accordance with the standards set by the RSPCA Licencing.
- Assist in the prevention of outbreaks of disease in the animal centre by ensuring reception area is always clean and tidy and kept maintained.

**Health and Safety**
- To ensure the Manager is made aware of any health and safety incidents/concerns.
- Report any faulty equipment, lighting, heating, ventilation etc to the supervisor/management team.
- Ensure areas are safe and secure before work commences and when work finishes.
- Follow procedures as laid down in the Health and Safety manual to be observed in all aspects of work.
- Co-operate with society policies and procedures for health and safety.
- To take care of their own health and safety and that of others who may be affected by their acts and omissions.
- Be responsible for the tidiness and organisation in the area you work.

**Administration**
- Completion of all necessary administration and paperwork required by the role.
- Use branch software Animal Shelter Manager and Evette.
- Ordering stock, researching new products, checking invoices.
- Adding new stock to Cybertill and website for online shop.
- Ensure all animal microchip details are updated and registered.
- Ensure all paperwork and records are completed and accurate.
- Provide statistical information to management as required.
- Control Shop Budget.
- Keep the online shop updated as appropriate.
- Complete and update website for online shop orders.
- Efficient recording, filling, and retrieval of administrative records, to provide initiative within the centre to assist with improving administration efficiency and effectiveness.
- Complete shop stocktakes accurately, when required.
- Stock adjustments.

**Fundraising, Publicity, Public Relations**
- To assist with the coordination of fundraising events when required.
- Participate in any fundraising or publicity events that the Animal Centre manager/Deputy Manager considers appropriate.
- Attend Branch welfare events and organise appointments.
- Attend to the needs of the client/customer/public, face to face or via the telephone. Liaise with colleagues in other departments/volunteers/fundraising team.

**General**
- Attend and participate in any training events considered appropriate by the Animal Centre Manager/Deputy Manager.
- Drive the establishment vehicle on society business, if applicable.
- Ensure security measures for cash procedures are maintained daily.
- To cash up daily and ensure float and takings are accurate according to Cybertill.
- Complete regular price comparisons.

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

**Salary**: From £10.42 per hour

Expected hours: 37.5 per week

**Benefits**:

- Employee discount
- Health & wellbeing programme
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 14/02/2024
Reference ID: CBTA1023