Front Office Manager
2 days ago
We're looking for a Front Office Manager to join our boutique hotelier client based in Henley-on-Thames on a Full-Time permanent basis.
Working for large organisation with a growing team, you will be responsible for overseeing the day-to-day running of the Front Office, including reception, and guest services.
**Job role: Front Office Manager
Location: Henley-on-Thames
**Salary**: up to £35,000**
**Hours: Full Time Role**
**Type: Permanent**
Primary duties for the Front Office Manager:
- As the Front office Manager, you are responsible for ensuring yourself and the team provide a lasting positive impression to all guests to ensure that they return time and again.
- Ensure all reservation procedures are in line with the Company Procedures.
- Anticipate & fulfil guests needs wherever possible to deliver an exceptional quality of service.
- Promote a helpful and professional image within the department.
- Recruit, train and develop the Reception team.
- Effectively supervise the operation of the Reception department.
- Carry out Duty Management shifts if required.
- Effectively maximise revenue at every opportunity through knowledge of weekly business and product.
- Excellent interpersonal skills and ability to communicate effectively at all levels.
- Ability to quickly build both personal and functional credibility with colleagues.
- Excellent attention to detail: a calm and methodical approach
- Tact, diplomacy, integrity, and composure, particularly when under pressure
- A commercial, pro-active, results-focused approach
- The ability to plan and prioritise workload and juggle multiple work duties.
- Strong IT skills - MS Excel, Power point, Word and able to get up to speed quickly with other in-house systems.
- Ability to act in a confidential and professional manner.
- The ability to work effectively both independently and as part of a team, and the proactivity to manage their own workload without frequent reference to a direct line manager.
If you are interested in the Front Office Manager role and believe you have the suitable skills and experience to be considered, then please apply.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in
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