Front Office Supervisor

4 days ago


Henley on Thames, United Kingdom The Relais Henely Full time

**Front Office Supervisor**

Working in this stunning lifestyle hotel in the heart of Henley-on-Thames, your role as the Front Office Supervisor is to make certain that you and the team provide the best, first and last impressions to our guests to ensure they return time and time again.

A genuine passion to give excellent customer service, greeting our guests on arrival, giving that same hospitality as you would if you received a guest in your own home - giving a warm welcome, escorting them to their rooms, offering them a welcome drink and checking they have all they need for a comfortable stay.

During those quiet moments during the day you may be taking reservations over the phone, completing general admin and giving guests information about the hotel and what services we can offer.

And when it’s time to say goodbye you ensure that all the correct billing details are in order and wish our guests a present onward journey.

Customer service experience is essential and previous Hotel Front Office, Reception experience is desirable. As you are the first and last impression our guests receive its very important that you are always friendly, helpful, smart and presentable,

Must be available to work flexibility across a range of shifts from early, mid and late shifts

**Benefits**:

- Up to £28,000pa
- Service charge
- 28 days annual leave inclusive of bank holiday
- Cycle to work scheme
- Team and company social events
- Meals on duty
- Uniform provided
- Excellent discounts across the Hotel portfolio
- Workplace pension

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Overtime
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Henley on Thames: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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