Consultancy Services Administrator
4 weeks ago
Consultancy Services Administrator
Plymouth 22.5k
Are you ready to dive into a dynamic role within our Service Support Team? We're seeking a dedicated individual to champion our Consultancy and Membership services. As a Consultancy Services Administrator, you'll be the backbone of our operations, ensuring smooth sailing in all aspects of service delivery.
**Key Responsibilities**:
**Membership Administration**:
- Enrolment processing for the Advisor membership scheme, with meticulous documentation management.
- Annual renewals management, including SLA review and online account updates.
- Appointment scheduling and calendar management for Service Delivery team.
**Consultancy Administration**:
- Booking and confirmation of consultancy service appointments.
- Prompt response to client queries, ensuring exceptional service.
**Planning and Monitoring**:
- Collaborate closely with Resource Management to plan ahead for project timelines.
- Record and monitor work activities against client requirements and company KPIs.
**Service Delivery Team Support**:
- Provide essential information support to ensure seamless service delivery.
- Timely response to team queries, fostering a supportive environment.
**Office and Systems Management**:
- Assist in coordinating training sessions at our Plymouth Training Centre.
- Proficient use of MS Office suite for administrative tasks.
**Desired Attributes**:
- Excellent attention to detail and communication skills.
- Strong interpersonal skills, fostering cooperative relationships.
- Fluency in MS Office suite.
- Ability to work independently and prioritise effectively.
- Calm under pressure, with a solutions-based approach and a sprinkle of humour.
INDTT
**Job Types**: Full-time, Permanent
Pay: £22,500.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: 920014
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