Sales and Customer Service Administrator

2 weeks ago


Plymouth, United Kingdom Pertemps Network Group Full time

**Job Description**:
Are you a sales professional with excellent customer service? Then look no further
Our client provides a high level or regional and national training and consultancy services, and is seeking a dynamic Sales and Customer Service Administrator who will contribute to the success of their most valued memberships. They need someone who demonstrates drive, energy, and passion in all they do.

**The role consists of 3 main areas**:

- Sales_
- Identify sales opportunities when communicating with their members, up and cross-selling as appropriate.- Attend sales meetings with prospective new members and generate proposals to meet their requirements.- Maintain a flexible, positive, can-do attitude and going above and beyond to exceed their customers’ expectations- Understand the bigger impact on the business and identify opportunities for growth, innovation, and improvement.- Customer Service_
- Acting as primary contact for all members, dealing with their queries appropriately. This includes providing (when suitably qualified) or co-ordinating health and safety advice to clients when requested.- Anticipate the customer’s needs and ensure expectations are always exceeded.- Offer and carry out service reviews with existing members.- Administration_
- Process training and consultancy bookings on their internal booking system.- Liaise with their support and delivery teams, ensuring they deliver a first-class service all-round.- Update and input records of all contact made on the CRM System.- Run training reports for clients.- Produce proposals for training as and when required.- Monitor and follow GDPR requirements regarding record keeping and confidentiality.**Key requirements of the role**:

- Hold a NEBOSH General Certificate or be willing to achieve this within 6 months of taking the role.- Self-manage a demanding workload whilst remaining focussed on the task in hand.- Excellent communication skills - both written and verbal - with high attention to detail.- Sound knowledge of H&S management systems and an understanding of the basic HR requirements of an organisation.- A clean driving license and a car suitable for travelling to client meetings across the south west region _
**_(travel expenses will be covered)._**

**Salary is between £25,000 - £26,000 p/a, working full time Monday to Friday from their busy office in Plympton, Plymouth.



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