Customer Service Advisor

2 weeks ago


Plymouth, United Kingdom Manpower Full time

Do you have a passion for public and customer services and want to make a difference? If so we would like to hear from you.
VOA values property for tax purposes. These taxes fund vital public services like schools, hospitals and welfare so you would be making a real difference to peoples' lives.
We are an executive agency of HMRC with around 3,500 people and currently need people to carry out a range of data processing and administrative tasks to support the operational functions of the Valuation Office Agency.

Your job will involve a range of duties and we are looking for people who are flexible and adaptable.

The responsibilities will include, but are not limited to:

-:

- Dealing with the customers on a daily basis and focusing on ensuring that they are content and understand our processes.
- Provide clear information and advice to customer whilst ensuring that they provide all necessary information
- Provide assistance, including explaining procedures or policies, giving reasons for enquiries and justifying decisions.
- Allocating work to others in your team including quality assurance.
- General Admin including using our tools and databases to gather and analyse data.

**Essential Criteria**:

- Customer focused and have strong customer service skills.
- Flexible and dedicated.
- Good at communicating with different people and listening.
- Have good keyboard skills.
- Have a working knowledge of Microsoft Word, Excel and Outlook.
- Willing to learn.



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