Customer Advisor
1 month ago
**Job Description**:
Pertemps have a great opportunity for a Part time Customer Service Advisor to work on behalf of Plymouth City Council.
As a Customer Advisor, your role will be to deliver and excellent, customer focused front line service in writing, online, in person and over the phone actively taking ownership of issues and seeing them through to resolution.
Duties will involve:
- Accurately produce documents according to guidance and local policies/procedures within set time frames- Accurately update information on relevant systems e.g. Academy, Civica, Radian and Central- Handle and process customer data, payments and stock in a secure and confidential manner on daily basis e.g. financial transactions for chargeable counter services- Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice- Promote services and resources including through the preparation of displays and distribution of posters, leaflets and external advertisingThe typical 2 week working pattern is
- Week 1: Tuesday, 7 hours, Thursday 7 hours, Friday 5 hours and Sat 3 Hours
Week 2: Tuesday 7 hours, Thursday 7 hours, Friday 8 hours,
This vacancy is being handled by Chelsea Walker at Pertemps Plymouth. With over 7 years experience within the Recruitment industry, Chelsea prides herself on working with her applicants and client companies to find the right people for the right job every time.
Chelsea works within the successful Pertemps team in Plymouth, who supply staff in the following areas: Office Administration, Accounts, Sales, Marketing, HR, Purchasing, Management, Driving, Warehouse and Manufacturing.
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