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Sales and Customer Service Administrator
4 months ago
Are you a sales professional with excellent customer service? Then look no further
Our client provides a high level or regional and national training and consultancy services, and is seeking a dynamic Sales and Customer Service Administrator who will contribute to the success of their most valued memberships. They need someone who demonstratesdrive, energy, and passion in all they do.
**The role consists of 3 main areas**:
- Sales_
- Identify sales opportunities when communicating with their members, up and cross-selling as appropriate.
- Attend sales meetings with prospective new members and generate proposals to meet their requirements.
- Maintain a flexible, positive, can-do attitude and going above and beyond to exceed their customers’ expectations
- Understand the bigger impact on the business and identify opportunities for growth, innovation, and improvement.
- Customer Service_
- Acting as primary contact for all members, dealing with their queries appropriately. This includes providing (when suitably qualified) or co-ordinating health and safety advice to clients when requested.
- Anticipate the customer’s needs and ensure expectations are always exceeded.
- Offer and carry out service reviews with existing members.
- Administration_
- Process training and consultancy bookings on their internal booking system.
- Liaise with their support and delivery teams, ensuring they deliver a first-class service all-round.
- Update and input records of all contact made on the CRM System.
- Run training reports for clients.
- Produce proposals for training as and when required.
- Monitor and follow GDPR requirements regarding record keeping and confidentiality.
**Key requirements of the role**:
- Hold a NEBOSH General Certificate or be willing to achieve this within 6 months of taking the role.
- Self-manage a demanding workload whilst remaining focussed on the task in hand.
- Excellent communication skills - both written and verbal - with high attention to detail.
- Sound knowledge of H&S management systems and an understanding of the basic HR requirements of an organisation.
- _A clean driving license and a car suitable for travelling to client meetings across the south west region **(travel expenses will be covered).**_
**Salary is between £25,000 - £26,000 p/a, working full time Monday to Friday from their busy office in Plympton, Plymouth.
