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Medical Secretary in Gastroenterlogy

4 months ago

Dorchester, United Kingdom Dorset County Hospital NHS Foundation Trust Full time

The post-holder will work closely with the all members of staff in ensuring the delivery of a high quality service. This will require the utilisation of good secretarial, administrative, communication and interpersonal skills, knowledge of word-processing and other computerised systems. All secretaries appointed to the Gastroenterology service have a shared responsibility to service the needs of the department
- To provide comprehensive secretarial and administrative support to the Gastroenterology team in order to facilitate the smooth, efficient and effective running of all elements of the service.
- To act as a point of contact for patients/carers and other health professionals. Dealing with queries, providing information and escalating to the clinical team where appropriate. This will require a caring and empathetic approach and it will necessitate establishing communication networks with the team and with other appropriate health care professionals, both internal and external to the organisation.
- To work with the clinical and managerial teams to maintain and support departmental / divisional practice and procedures to ensure that both operational targets and quality standards are achieved.

Education, Qualifications & Training
- Educated to GCSE level or equivalent, including English at Grade C or above

RSA stage III word processing or equivalent

Knowledge & Experience

Experience of working with computer systems, to include Microsoft Office, in a working/academic environment

Skills & Abilities
- Evidence of secretarial skills including excellent audio typing and minute taking skills
- Evidence of effective communication skills both written and oral
- Evidence of ability to respond quickly to changing priorities organising and prioritising own workload to meet deadlines
- Evidence of ability to work with mínimal supervision
- Evidence of ability to exercise judgement when dealing with patient queries and to analyse and resolve problems
- Evidence of flexibility and ability to adapt to different areas of work
- Ability to build and maintain good working relationships within a team.
- Understanding of medical terms