Medical Secretary in Gastroenterology

2 months ago


Dorchester, United Kingdom Dorset County Hospital NHS Foundation Trust Full time

Responsibility for PatientsCommunicate tactfully and politely over the telephone or face-to-face, with patients, their family/carers, other health professionals or administrative staff, external bodies, to deal efficiently and effectively with queries and concernsTo pass on information in an effective and efficient way, particularly when taking clinical queries over the telephone, either from patients or other health professionals. Responsibility for Policy and Service DevelopmentComment on standard operating procedures where they relate to secretarial or clerical issues, to facilitate a culture of continuous improvement.Follow all relevant Trust policies and adhere to department guidelines/standard operating procedures at all times Physical SkillsUse audio dictation to type clinic letters and other correspondence in a timely way, whilst being mindful of typing turnaround times, having a high standard of accuracy and presentation, thereby ensuring an accurate clinical record.Make adjustments / cancellations to clinics on request to facilitate operational efficiency. Planning & Organisational SkillsIn line with standard operating procedures: deal with incoming mail; cash up clinics; make appointments; update the Patient Tracking List (PTL); accept telephone calls for the clinical team; chase Electronic Discharge Summaries (EDS) and results; add patients to waiting list; forward referrals to other clinical teams/services.Arrange for the safe transportation of medical notes between sites and between departmentsArrange meetings etc as required, ensuring a suitable venue and good communication with attendees, both internal and external to the Trust, so that the meeting runs smoothlyEnsure that all tasks are organised and produced to expected standards and within reasonable timescales in response to service demands



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