Administrator

4 weeks ago


Burnley, United Kingdom Innovation Group Full time

**Company Overview**

Innovation Group manages critical incidents in the car and home on behalf of the world's leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally. We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide three principal advantages to our clients and their customers.

**Job Purpose**:
To provide administrative support to existing support teams.

**Key Responsibilities**:

- Ensure all new instructions are accepted/actioned in a timely manner.
- Ensure all information taken is recorded accurately and that notes are fully completed and followed up where appropriate.
- Undertake Service plan requests with utility providers.
- Action & issue reports ensuring that these are handled and issued within a timely manner.
- Answering incoming calls, assist with enquiries, relay messages both written and verbal.
- Highlight areas of concern/inconsistencies immediately to Line Manager to resolve.
- Adopt a proactive work style to ensure that the team meet service standards and targets.
- Liaise with other departments as required providing the optimum service to all our customers.
- Play an active role in communicating ideas and improvements for the department and therefore business as a whole.
- Carry out any other administrative tasks as assigned by the line manager.

**Knowledge & Skills Required**:

- Good communication skills are essential
- Some experience of working within KPI’s would be advantageous
- Ability to work both within a team environment and also the capability to work under own initiative.
- Ability to "think on feet"
- Attention to detail and ability to keep ordered digital records.
- Computer literate (MS Office and Outlook)
- Self-Motivating and Pro-active attitude.
- Awareness of maintaining confidentiality in a business environment
- Participation in any relevant training
- Ability to prioritise workload
- Good telephone manner
- Able to work in a busy and often pressured environment.

**Salary**: £19,000.00-£20,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Burnley, BB1: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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