Office Administrator

6 months ago


Nottingham, United Kingdom National Maintenance Ltd Full time

We are currently seeking an experienced Office Administrator to join our thriving team at NM Services Ltd, a leading service provider of domestic and commercial maintenance and refurbishment projects. As an Office Administrator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.

We're looking for a detail-oriented and customer-focused Office Administrator to support our team in ensuring the smooth running of our head office. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.

**Key Responsibilities**:

- You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
- Coordinate NM maintenance operatives, subcontractors, and customers to ensure smooth project execution.
- Monitor and track appointment schedules and installation plans to ensure deadlines are met.
- Keeping NM quality management system updated with operatives scheduling, reviewing completed job cards, raising quotations & managing the stock & equipment database.
- Building up and maintaining our subcontractor database
- Booking in appointments with clients/customers
- Ordering materials
- Liaising with the external marketing team to update the website and co-ordinate social media posts.
- Resolve operational issues efficiently to minimise disruptions.
- Process purchase orders and reconcile invoices.

**Key Skills**:

- Excellent communication and interpersonal skills.
- Strong organisational abilities with a keen attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- Experience with a quality management software is essential (for example Big Change or Job Logic)
- Familiarity with customer relationship management (CRM) software is advantageous.

**Benefit Package**:

- Competitive salary of £23,000 - £25,000 depending on experience
- 21 days annual holiday
- Group well-being, including, option to buy further holidays after 6 months of service, free on-site parking and free use of the office gym facilities.
- Paid time off to volunteer
- Generous Employee Product Purchase Discount Scheme
- Opportunities for career growth and development.

**Who are we?**

NM Services are experts in planned projects, reactive & emergency repairs across the UK.

We are a family run business that offers services to commercial, educational, and domestic properties. Our staff are highly experienced in multi trades to offer an all-round service. Our aim is to be the best as we always endeavour to exceed your expectations and to go the extra mile for our customers and clients.

**What Happens next?**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site gym
- On-site parking
- Paid volunteer time
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Reference ID: 00



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