Customer Service Call Handler

5 days ago


Milton Keynes, United Kingdom Matt Burton Associates Full time

MBA are looking for **Call Handlers**. This role will involve full caseload claims management in a high-volume and fast-paced setting and is a great opportunity to work for one of the leading companies in its sector, carving your own career pathways and earning some highly sought-after insurance qualifications.

**Call Handler Responsibilities**:

- Managing own caseload of Travel Claims and in a proactive manner, escalating where necessary
- Ensuring targets and SLAs are achieved
- Liaising with insurers, brokers, clients and policy holders
- Ensuring insurance principles are adhered to
- Perform ad-hoc tasks as required and directed from the Team Manager including meeting preparation, maintaining spreadsheets and basic system reporting

**Call Handler Requirements**:

- Strong negotiation skills developed in a claims environment
- Strong attention to detail, able to spot problems and provide solutions
- Excellent communications skills, written and verbal

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£20,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends


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