Call Handler Full Time

5 months ago


Milton Keynes, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time

Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head? Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days the same.

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that's not just 'another job'?

We are looking to recruit reliable, caring, and enthusiastic people to join our motivated, friendly and hardworking team based in Milton Keynes

You will need to be able commit to full time training for 6 weeks. During this 6 week period you will need to have 100% attendance.

To be part of our team and work in a privileged and trusted role with members of the public, you'll need a good listening ear, attention to detail and accuracy, with the ability to use your voice to control a situation. You will need to be able to identify when a call is urgent and react accordingly. Your words will lead your caller to a state of calm from afar, whilst you arrange the appropriate help for them. You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you

We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
- Competent in the use of IT systems
- Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
- Customer service experience from a telephone or face-to-face role
- Ability to multi-task and manage competing priorities
- Good written and verbal communication skills
- Ability to listen and record information accurately

**Benefits of this role include**:

- Starting salary of £22,816 pro rata + unsocial hours payments (annual salary circa £25,000)
- 27 days holiday plus bank holidays, rising to 33 days (pro-rata for part time)
- Enrolment into the NHS Pension Scheme
- Access to many discounts
- Full Time - 37.5 Hours per week
- Free onsite car parking
- Employee assistance program
- Rota basis

**The recruitment process**:
2. Assessment session - an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview - an online interview with a 111 Health Advisor Team Leader from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Disability support

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.



  • Milton Keynes, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time

    111 Call Handler / Call Centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs. You will receive...

  • Medical Receptionist

    5 months ago


    Milton Keynes, United Kingdom 1st Choice Recruitment Full time

    Medical Receptionist - Part time We are recruiting for a Part Time Receptionist/ Call handler to join a Milton Keynes based surgery. The role will require you to be predominantly on the phones and booking appointments for patients. Hours: Monday to Friday Varied shifts of 7:30am - 1:30pm and 12:30pm - 6:30pm (must be available for both) 30 hours per...

  • Patient Navigator

    4 days ago


    Milton Keynes, United Kingdom One Medical Group Full time

    OneMedical Group has grown in Milton Keynes and is currently delivering patient care from 3 surgeries: Whitehouse, Neath Hill and Brooklands. Consequently, we are looking for forward thinking Patient Navigators / Call Handler to join their friendly teams and support all other functions in delivering outstanding care, utilising a variety of platforms...


  • Milton Keynes, United Kingdom CV-Library Full time

    Our successful client, growing client with offices based in Milton Keynes, are seeking an Assistant Case Handler to join them on a permanent full time basis working Monday to Friday, working 9am to 5,30-pm. Responsibilities As an Assistant Case Handler, you will be required to support Case Handlers day to day with various duties to include the...


  • Milton Keynes, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our successful client, growing client with offices based in Milton Keynes, are seeking an Assistant Case Handler to join them on a permanent full time basis working Monday to Friday, working 9am to 5,30-pm.ResponsibilitiesAs an Assistant Case Handler, you will be required to support Case Handlers day to day with various duties to include the following:-•...


  • Milton Keynes, Milton Keynes, United Kingdom Howden Full time

    About the RoleWe are seeking a skilled Call Quality Auditor to join our Business Assurance team. As a Call Quality Auditor, you will be responsible for monitoring and evaluating the quality of calls made by our Account Handlers to ensure compliance with internal procedures and regulatory requirements.Key ResponsibilitiesConduct thorough call audits to...


  • Milton Keynes, United Kingdom MBA Group Full time

    **Short Description: - **Property Claims Handler **Full Job Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Property Claims Handler **in Milton Keynes. The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and...

  • Claims Handler

    5 months ago


    Milton Keynes, United Kingdom MB Group Full time

    Fantastic opportunity to become a Claims Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and...

  • Motor Claims Handler

    5 months ago


    Milton Keynes, United Kingdom MB Group Full time

    Fantastic opportunity for a Motor Claims Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and...


  • Milton Keynes, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time

    Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head? Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days the same. Are you...


  • Milton Keynes, Milton Keynes, United Kingdom Crawford & Company Full time

    Job SummaryCrawford & Company is seeking a motivated and detail-oriented Insurance Claims Handler to join our team. As a Technical Claims Handler, you will be responsible for dealing with customers, answering and making calls, and handling confidential enquiries.Key ResponsibilitiesDeal with customers on a daily basis, answering and making callsHandle...

  • Motor Claims Handler

    5 months ago


    Milton Keynes, United Kingdom MBA Full time

    **Reference**:1437782 **Short Description**:A fantastic opportunity for a Motor Claims Handler for one of the largest insurance companies/ Salary: up to £27,000 **Full Job Description**: As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the client base grows. The Motor Claims Handler will be...

  • Motor Claims Handler

    5 months ago


    Milton Keynes, United Kingdom MBA Full time

    **Reference**:1437782 **Short Description**:A fantastic opportunity for a Motor Claims Handler for one of the largest insurance companies/ Salary: up to £27,000 **Full Job Description**: As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the client base grows. The Motor Claims Handler will be...

  • Call Quality Auditor

    1 month ago


    Milton Keynes, United Kingdom Howden Full time

    (This is a remote based role with occasional travel required to London or Milton Keynes)Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a...

  • Call Quality Auditor

    1 month ago


    Milton Keynes, United Kingdom Howden Full time

    (This is a remote based role with occasional travel required to London or Milton Keynes)Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a...


  • Milton Keynes, United Kingdom MB Group Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Property Claims Handler **in Milton Keynes. The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and leadership In return, the **Property Claims Handler** can expect a competitive salary,...

  • Call Quality Auditor

    1 month ago


    Milton Keynes, United Kingdom Howden Full time

    (This is a remote based role with occasional travel required to London or Milton Keynes)Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a...

  • Claims Handler

    5 months ago


    Milton Keynes, United Kingdom MBA Group Full time

    **Short Description** Fantastic opportunity to become a Claims Handler for one of the largest insurance companies in the UK/ Salary: up to £28,000 **Full Job DescriptionFull Job Description** As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the client base grows. The Claims Handler will be...

  • Claims Handler

    5 months ago


    Milton Keynes, United Kingdom Go 2 Gas Solutions Ltd Full time

    Go 2 Gas Solutions Ltd are an emergency call out service working with insurance companies covering home emergency breakdowns. As we continue to grow, we are seeking some Claims Handlers to join our friendly team at our office in Milton Keynes. In this role your main duties will include: - Organising schedules and providing job information for our team of...


  • Milton Keynes, United Kingdom Howden Full time

    About the RoleWe are seeking a highly skilled Call Quality Auditor to join our Business Assurance team. As a Call Quality Auditor, you will be responsible for ensuring that our staff adhere to internal procedures and regulatory requirements for distance sales.Key ResponsibilitiesPerform call audits to the highest standard, providing full reports of areas...