Business Administration Apprentice

2 weeks ago

Salford, United Kingdom Thermatic Technical FM Full time

**Business Administration Apprentice - Head Office, Salford, Manchester**

We are looking for a **Business Administration Apprentice** to join our helpdesk team supporting clients and engineers nationwide with planned and reactive maintenance activities.

The role of Business Administrator will support our Contract & Account Managers and be a member of the wider Operations Team. You will undertake a Level 3 Business Administrator Apprenticeship with Salford City College during your employment.

Thermatic Technical FM provide complete nationwide coverage, across the full spectrum of Hard FM services to large, commercial clients. Our team of mobile engineers are supported by the account teams at Head Office to provide both reactive breakdown and planned maintenance services to our clients.

To be successful in this role, you will have good communication and interpersonal skills to deal with different customers and departments within the business. You will have great time management and organisational skills and be able to communicate clearly to colleagues at all levels.

If you do not possess sufficient GCSE grades in Maths and English, you may need to also undertake a Level 2 Functional Skills in Maths and English in order to enrol onto the apprenticeship. This will be facilitated by Thermatic and Salford City College.

**The Benefits**:

- **33 days holiday** (inc bank holidays) + **a day off on your Birthday**:

- **Auto-enrolment Pension**:

- **Extensive Healthcare & Wellbeing provisions including**:

- Private Medical Insurance (no excess)
- Dental & Optical cash back scheme
- Employee Assistance Programme
- Access to virtual GP support
- Health discounts
- Access to annual health screening
- **Enhanced Family Leave policies**:

- **Free parking**:

- **Company events**:

- **Gym facilities onsite**:

- **Referral bonus**:

- **Employee of the Month awards**:

- **Loyalty Holidays and Long Service Awards**

**Hours & Location of Work**:

- Main location - Thermatic Head Office based in Salford. Opportunities to work remotely will be available.
- Regular hours of work - Monday to Friday, 8am to 5pm - 37.5 hour working week with one day per week at home to study.

**Responsibilities include**:

- Accepting, logging, and allocating reactive and planned jobs logged by the customer within the defined Service Level Agreement (SLA)
- Ensuring materials are onsite when required before planning work
- Reviewing all reactive and planned work from the previous day and, where possible, from the current day
- Ordering parts within permitted values
- Scheduling return visits in a timely manner ensuring customers are satisfied with turnaround times
- Updating customers on status of work, updates on open jobs, and completion of work using customer portals where relevant
- Updating managers on status of jobs and tagging as required
- Reviewing engineer's timesheets daily and liaising with the operations team to clarify

**Our People**

We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you.

We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion.

We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on the job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals.

Thermatic is an Equal Opportunities employer and takes is responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £10,296.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Life insurance
- On-site gym
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Salford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Facilities maintenance: 1 year (preferred)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: TTFM BAA 23
Expected start date: 06/06/2023

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