Customer Care
3 weeks ago
**What will the apprentice be doing?**
- Day to day call handling; answering of all inbound phone calls, directing calls and passing on messages to departments
- Helping to assign work to Customer Care Operatives through appointment making and rota creation
- Adding defects to company defect management system
- Helping to prepare month end customer care performance reports and analyse defect trends
- Managing company calendars and bookings for corporate meetings
- Preparing required housing documentation needed for new tenants
The working hours are 8am - 5pm, Monday to Friday, 40 hours per week. The annual salary is £12147.20 paid monthly.
**What training will the apprentice take and what qualification will the apprentice get at the end?**
- GCSE's in Maths and English, grade 4 or above
This is a great opportunity to work for a family run business whilst taking the steps to building a career within Customer Care and Administration.
Come join the Watsons Team
**Job Types**: Full-time, Apprenticeship
**Salary**: £12,147.20 per year
**Benefits**:
- Company events
- Company pension
- Profit sharing
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Loyalty bonus
**Education**:
- GCSE or equivalent (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Reference ID: CCAA
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