Business Administration Apprenticeship
4 weeks ago
We are looking for a full-time Business Administrator Apprentice to join our helpdesk team supporting clients and engineers nationwide with planned and reactive maintenance activities. The role of Business Administrator will support our Contract & Account Managers and be a member of the wider contract teams.
Day to day responsibilities include but not limited to:
Reactive Work:
- Accepting, logging, and allocating all reactive jobs logged by the customer within defined SLA
- Ensuring materials are on site when required before planning work
- Reviewing all reactive work from the previous day and, where possible, from the current day
- Ordering parts within permitted values
- Scheduling return visits in a timely manner ensuring customers are satisfied with turnaround times
- Updating customers on status of work, updates on open jobs, and completion of work using customer portals where relevant
- Updating managers on status of jobs and tagging as required
- Reviewing engineer’s timesheets daily and liaising with the operations team to clarify
PPM (Planned Preventative Maintenance) Work:
- Logging and allocating all PPM visit as defined by the due dates and KPI/SLAs
- Updating customers on status of work, updates on open jobs, and completion of work using customer portals where relevant
- Reviewing all PPM work from the previous day and, where possible, the current day
- Ensuring all access equipment and service material is available and ready on site for PPM activities
- Reviewing engineer’s timesheets daily and liaising with the operations team to clarify
**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Level 3 Business Administrator Apprenticeship Standard
- Level 2 Functional Skills in maths and English (if required)
**What is the expected career progression after this apprenticeship?**
- Possible full-time role upon successful completion of apprenticeship
**Job Type**: Apprenticeship
**Salary**: £10,296.00-£20,319.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Salford: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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