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Executive Assistant

4 months ago


Middlesbrough, United Kingdom Shinymind Limited Full time

If you’re looking for a challenging career working in a vibrant environment this is the opportunity for you. The work will be varied, and we can guarantee no two days will be the same. We’re a small team and you will play a key role so initiative and trust in your ability to self-manage will be an advantage.

We’re looking for a highly motivated and organised Executive Assistant, within this role you will be responsible for:

- Meeting and Training Planning
- Training delivery to clients via Teams or Zoom on ShinyMind CMS system to multiple different customer groups.
- Tech support on Teams and Zoom for virtual programmes delivered - Provides scheduling support and attends/sets up calls as required.
- Customer Relationships - Develop and manage relationships with customers.
- CMS Management - Understanding the CMS system and how the App works so you can onboard new customers and solve and answer customer questions.
- Communications - Prepare draft proposals and presentations with direction from the team and/or support from others; document production and formatting; brand compliance; proof reading, grammar, and spelling.
- Programme coordination including scheduling welcome packs and subsequent communications.
- Shared inbox management of multiple inboxes - including answering customer queries in a timely manner.

**We are looking for experience in the following skills**:

- Ability to multitask accurately and effectively
- Strong Diary Management
- Excellent verbal and written English
- Excellent customer service skills
- IT and Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
- Effective team player, flexible but with the ability to work independently
- Excellent organisational skills and ability to prioritise effectively
- Strong interpersonal skills with confidence to interact with people at all levels
- Ability to work within deadlines
- High level of accuracy
- Pro-active, display initiative and work well under pressure
- Experience working in a similar role
- Passion for high performance

**Nice-to-Haves**:
Experience working with several computer programmes is preferrable but not necessary including:

- Teams
- Zoom
- Mandrill
- Mailchimp
- Survey Monkey

**What’s in it for you?**
- Competitive basic salary
- 25 days holiday (not including bank holidays) plus your birthday off
- Full access to the ShinyMind App for you and 5 family/friend members
- Full training on the ShinyMind App and the CMS
- Equipment supplied to enable you to do your role including a laptop, etc.

We believe in inclusion and diversity and supporting the whole person.

ShinyMind is deeply committed to diversity, equality and inclusion, both in our hiring practices and in our experiences as a ShinyMind employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

Pay: £23,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Middlesbrough, TS9 5JZ

Application deadline: 28/03/2023