Customer Service Advisor

4 days ago


Belfast, United Kingdom Blue Arrow Full time

Role: Customer Service Advisor
Location: Belfast Gasworks (BT7)

**Salary**: £10.58+ Overtime + Unsociable Pay
Contract: Temporary (Ongoing), 12 months min - strong possibility of becoming a permanent
Hours: Full time, 35 hours per week - Shifts are between 7am - 5pm working 5 out of 7 days including some weekends.

What will you be doing?
Telephony based role
- Taking inbound calls relating to complex fraud enquiries
- Dealing with enquiries and complaints
- Building relationships with customers
- Taking ownership of customer's fraud enquiries, using appropriate skills, personal judgement and decision making in an efficient and effective manner providing the highest level of customer service



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