Customer Service Advisor

6 months ago


Birmingham, United Kingdom Steer Automotive Group Full time

Aston, Birmingham

Ref: VA989

**Benefits**
- Competitive salary
- 29 days holiday including public holidays plus additional days with service
- Pension contributions
- £1,000 recommend a technician bonus incentive
- Enhanced maternity, paternity & adoption pay
- Enhanced sick pay
- Talk to us about flexible working
- VIP Awards colleague recognition scheme
- Health cash plan claim back medical costs, same day doctors' appointments, high street discounts
- Steer Academy provides accredited ongoing training paid for by the business
- Opportunities for career progression

**About the Job**

The purpose of your role is:

- Managing our customer experience journey, including customer complaints and resolutions
- Booking customers in and arranging their vehicle collections and returns
- Liaising with our drivers and managing the transport diary
- Answering and making phone calls
- Updating insurance companies
- Updating computer systems/portals
- Ensuring daily KPI targets are achieved
- Moving vehicles on the forecourt
- Creating job packs and associated admin

This role involves travel across the Birmingham region to cover multiple sites as required.

**About You**

You will have previous experience working in a customer service focused role, with the ability to multitask and adapt to changing priorities.

You will also have significant administration skills, with experience in MS Office, and be a quick learner on compute systems.

You will be able to work well in a team as well as autonomously, be self motivated, and have a good understanding of the local area for transport logistics.

**About Us**

Steer Automotive Group is an award-winning company with over 30 years of knowledge and expertise within the vehicle body repair sector. Having originated in the Midlands, the business is expanding rapidly through organic growth and acquisition throughout the UK and is now one of the largest Accident Repair Centre Groups in the UK.

Any business is all about the people within it and we want to be the best. Our aim is to be the repairer of choice for our clients, their customers, and colleagues within the industry. Our mission is to be the best in the industry, so we are now looking for qualified people to come and work for us. If you want to be part of this dynamic and rapidly growing business, then please get in touch.

We are dynamic in our approach and geared to completing outstanding repairs, by combining the latest techniques and most effective technology with delivering excellent customer service. We ensure that our customers are at the heart of what we do.

Whether it is minor car park damage or a road traffic accident our repair centres provide a range of services that use modern repair methods to put your vehicle back to its pre-accident condition, ensuring we repair every vehicle with utmost pride and care.

Our job applicant privacy notice can be found on our website Steer Automotive.



  • Birmingham, United Kingdom Hart Recruitment Full time

    A fantastic opportunity has arisen for a Customer Service Advisor to join our client based in the Jewellery Quarter, Birmingham. Benefits include a BHSF package, an internal benefits package and 33 days holiday including Bank Holidays. You will be working 37.5 hours per week, 8.30 am to 5.00 pm Monday to Friday, flexibility is required. You will be working...


  • Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary assignment. You will be working 37.5 hours per week between the hours of 8.00 am...


  • Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. You will be working 37.5 hours per week between the hours of 8.00 am to 6.00 pm on a shift rota basis, shifts...


  • Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary position. You will be working 37.5 hours per week between the hours of 8.00 am to...


  • Birmingham, United Kingdom CV-Library Full time

    Customer Service Advisor (UK & Europe) As this role is regularly dealing with European customers, FLUENCY IN FRENCH AND SPANISH IS A MUST Type: Permanent, Full time Salary: £26,600 plus team performance bonus Location: Aston, Birmingham Working Pattern: Hybrid (3 office / 2 remote) Are you a customer service champion? Able to diffuse difficult...


  • Birmingham, United Kingdom RecRight Ltd Full time

    Customer Service Advisor (UK & Europe)As this role is regularly dealing with European customers, FLUENCY IN FRENCH AND SPANISH IS A MUSTType: Permanent, Full timeSalary: £26,600 plus team performance bonusLocation: Aston, BirminghamWorking Pattern: Hybrid (3 office / 2 remote)Are you a customer service champion? Able to diffuse difficult situations with...


  • Birmingham, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** **Birmingham** **Temporary** **£12.02 per hour** **Core Hours 08.00am - 17.00pm or 09.00am - 18.00pm ( must be flexible for both shifts )** **About the Company**: A Global Fleet management company is looking to take on experienced Customer Service Advisors on a Temporary basis. This forward-thinking...


  • Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    Customer Service Advisor BCR/AK/11069 Birmingham - St Paul’s Square £12 per hour 4-6 weeks Bell Cornwall Recruitment’s client is a rapidly growing broadband provider with offices across the country. They are currently in need of a temporary customer service advisor ideally with prior knowledge of broadband, and certainly tech savvy enough to support...


  • Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    Customer Service Advisor BCR/AK/10907 Birmingham - St Paul’s Square £10.90 per hour, potential Temporary - Permanent Bell Cornwall Recruitment’s client is a rapidly growing broadband provider with offices across the country. They are currently in need of a temporary customer service advisor ideally with prior knowledge of broadband, and certainly...


  • Birmingham, United Kingdom Community Partnership Personnel Full time

    **Customer Service Advisor** **Birmingham** **Up to £16.00 per hour** **Temporary on-going contract (minimum 3 months)** Think Community Partnership are seeking a Temporary Customer Service Advisor to join our dynamic team and contribute to delivering exceptional customer service during a busy period. As a Temporary Customer Service Advisor, you will...


  • Birmingham, United Kingdom Pybus Recruitment Full time

    **Customer Service Advisor - Erdington, Birmingham** **Salary: Starting from £27,000 + Bonus + Excellent Company Benefits** **Hours: Full-time, 45 hours per week, Monday to Friday with a half-day on Saturday (rotational basis)** **Contract: Permanent** We are currently seeking a dedicated Service Advisor who is committed to delivering outstanding...


  • Birmingham, United Kingdom InHealth Group Full time

    **Role**: Customer Service Advisor Location: Birmingham Salary: 20,319 This is a Full-Time position of 37.5 hours per week paying 20,319. InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the...


  • Birmingham, United Kingdom supreme recruitment services ltd Full time

    Supreme Recruitment are looking for a Customer Service Advisor to join one of our clients to help them support their customer base and help them achieve their goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives. You will be part of small friendly team. As...


  • Birmingham, United Kingdom Roman Originals Full time

    Roman is one of the UKs fastest growing fashion retailers, with over 100 stores and an ecommerce offering which has seen at least 40% year on year growth every year since 2015. Due to our rapid online growth, our culture is fast - paced and unique, we recognise great achievements with great rewards. To support our ambitious growth, we are looking for...


  • Birmingham, United Kingdom Page Personnel Full time

    Hybrid Working - 3 Months Temporary Contract **About Our Client**: My client is a Financial Services business based in Birmingham City Centre, seeking a Customer Service Advisor to come on board on a temporary 3 month contract. As Customer Service Advisor, based in Birmingham, you will be responsible for the following: - Undertaking the day-to-day...


  • Birmingham, United Kingdom E (Gas & Electricity) Ltd Full time

    **Customer Service Advisor** **Starting Salary £21,500, with £1,000 increase with each year of service up to £25,500** **Shifts patterns**: **Monday - Friday, No Saturday working.** **8 hour shift between the hours of 8.00am - 7.00pm Monday Friday** E (Gas and Electricity) is an established, Birmingham based domestic energy supplier. We supply energy...


  • Birmingham, United Kingdom BCA Full time

    **Senior Customer Service Advisor** **Birmingham Business Park - Solihull** **Mon - Fri 08.30 - 17.30** **up to £27,000 per annum** **Purpose of the role**: The role of Senior Customer Service Advisor is to proactively manage customer account contact regarding in flight issues and communication through relationship and inbox...


  • Birmingham, United Kingdom Advanced Logistics Recruitment Full time

    My client is a successful logistics company based near to Birmingham Business park and are currently looking for a Customer Service Advisor to join their team. You will be responsible for ensuring that deliveries and collections of vehicles are completed on time. Liaising with both customer and drivers regarding updates, delays, breakdowns etc. Ensuring...


  • Birmingham, United Kingdom CV-Library Full time

    Customer Service Advisor (Financial Services) Birmingham (Hybrid - Up to 3 Days from Home) £25,000 per annum Permanent, Full-Time, Monday - Friday (Hybrid working) GRG are pleased to be partnering with a well-established financial services company based in the heart of Birmingham, committed to providing outstanding support and service to their...


  • Birmingham, United Kingdom Make Agency Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service and support to...