Passenger Service Agent

2 days ago


Heathrow Villages, United Kingdom Red Sky Personnel Ltd Full time

**Responsibilities**
- Responsible for the smooth running of the daily operation within Passenger Services Passenger Services, check-in, boarding, transfer, off jetty boarding, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner.
- Ensure that the best possible customer service is applied to all passengers and ensures highly professional communication to airline staff and crews (being responsive to their needs), ensures appropriate service to passengers who require extra care
- Support any Passenger Service activity proactively or on request of the Passenger Services Supervisor, Duty Manager or Management. Support optimal intra departmental activity as well as interfaces with other departments.
- Maintains top level uniform standards and sets example him/herself.
- Ensuring that we are providing best in class customer service delivery for our customer airlines.
- Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline’s policy.

**Shift Patterns**

18.75 - 20 hour week

Shifts 04:00-21:00 (4-5 hours shifts)

4 on 2 off Shift pattern

**Pay rate**

£11,499- £13,000 Per annum

**Benefits**

Full training provided

Parking Included

A full 5-year Airside Pass

Discounted travel Airside & Landside discounts (including shops & restaurants)

**Person Specification**
- Although full training is provided, previous customer service experience is essential
- Have a zero tolerance approach to security
- Good attention to detail and a meticulous approach to your work
- Must be hardworking & reliable with an excellent work ethic

*

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £11,499.00-£13,000.00 per year

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- Day shift



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