Baggage Services Agent

2 days ago


Heathrow, United Kingdom People First Full time

**Ref: 21724**

**YourN ewJ obT itle: Baggage Services Agent (Japanese speaker)**

**TheS killsYou'll Need**:UK driving license, Japanese, customer service

**YourN ewS alary**:£23,000 - £26,000 (inclusive of early/late, shift allowance, weekend and bank holiday premium shift pay)

**Location**: Heathrow

**Who You'll Be Working for**:Oriental Airlines

This role requires the applicant to obtain a Criminal Record Check and must have a full UK driving license.

**If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.**

**What You'll be Doing Each Day**:

- Main duty will be baggage handling, from the acceptance to delivery, lost and found and working with Ramp baggage agents
- Give passengers a warm welcome and a positive experience, as you will often be the first or last person that passengers meet when they start or complete their journey.
- Handle Damage or Loss Baggage claims, from acceptance to closure
- Handle settlement of baggage claims.
- Handle delayed baggage repatriation.
- Work with our Ramp & Baggage Ground Handling Company to ensure the highest baggage performance for both arriving and departing aircraft.
- Complete daily and monthly performance reports
- Perform baggage reconciliation.
- Complete and sign off AAA flight manifests to ensure compliance.
- Monitor and ensure VIP bags are loaded.
- Monitor connecting flight statuses and take necessary action to ensure baggage is loaded.
- General Office housekeeping and tasks

**The Skills You'll Need to Succeed**:

- Full UK Driving License
- Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling, and having the ability to turn a negative situation into a positive.
- Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard

**Job status**: 2-year Fixed Term Contract

**Start date**: ASAP

**Working hours**: 37.5 hours per week

Please follow us on Linkedin: people-first-team-japan


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