Baggage Services Agent
3 days ago
We are looking for a Baggage Services Agent for an Asian airline.
**【**Company**】**
World’s leading airline
**【**Position**】**
Baggage Services Agent
**【**Salary**】**
£23,000-£27,000 per annum depending on experience
*This package is inclusive of weekend and bank holiday premium shift pay and non-guaranteed annual bonus.
**【**Job Type**】**
2-year Fixed Term Contract with a potential to be extended depending on business and performance
**【**Location**】**
Heathrow
**【**Office Hour**】**
37.5 hours per week and you are expected to work shifts according to the rotating roster drawn up by the Departmental manager that includes shift work and weekends.
**【**Start Date**】**
ASAP
**【**Job Content**】**
- Give passengers a warm welcome and a positive experience, as you will often be the first or last person that passengers meet when they start or complete their journey.
- Lost & Found handling.
- Handle Damage Baggage claims, from acceptance to closure
- Handle Loss Baggage claims, from acceptance to closure
- Handle settlement of baggage claims.
- Handle delayed baggage repatriation.
- Work with our Ramp & Baggage Ground Handling Company to ensure the highest baggage performance for both arriving and departing aircraft.
- Complete daily and monthly performance reports
- Perform baggage reconciliation.
- Complete and sign off AAA flight manifests to ensure compliance.
- Monitor and ensure VIP bags are loaded.
- Monitor connecting flight statuses and take necessary action to ensure baggage is loaded.
- Perform PSA functions as required.
- General Office housekeeping and tasks.
**【**Essential Skills**】**
- Full UK Driving License
- Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling, and having the ability to turn a negative situation into a positive.
- Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard.
**【**Business skills and behaviours**】**
- Able to demonstrate a flexible and positive attitude, attain excellent customer service skills and to communicate well at all organisational levels.
- Be a good negotiator for claim settlements.
- Close attention to detail as there is important documents and money aspects involved.
- To work unsupervised and be self-motivated to deliver KPI’s.
- Efficient and effective decision making and the ability to take own initiative while working effectively as part of a team.
- Time management skills.
- Maintain confidentiality.
**【**Desirable**】**
- GCSE Maths & English grade C or above, or equivalent
- Certificate or NVQ qualification in customer service, or equivalent
**【**Benefit**】**
- 24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave).
- Discounted private medical cover with Aviva
- Pension with Aviva
- Group Life cover
- Discounts on flights
**【**Language Skills**】**
Native Fluency in English.
Japanese language is an advantage.
**【**VISA**】**
All applicants must have the right to work in the UK as the Company is not able to offer visa support.
**Job Type**: Fixed term contract
Contract length: 24 months
**Salary**: £23,000.00-£27,000.00 per year
Schedule:
- Day shift
- Night shift
Reference ID: CR/116809
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