Station Security Agent

7 months ago

Heathrow, United Kingdom Wilson James Full time

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are currently seeking enthusiastic individuals to join our team as a Station Security Agent at one of the UK's busiest airports - Heathrow

The Heathrow rail team provide security to the Heathrow rail stations. The service covers the operational schedule, 365 days per year and employs a diverse workforce to deliver this service. As a Security Agent, you will be responsible for supporting the Site Manager in aspects of the security operation and are required to protect the customer's property, people and/or assets by providing security services.

The position requires you to have a high level of customer service and communication skills along with a positive attitude.

**What do you get from us**:

- **The Role** - Full time hours, 4 on 2 off shift pattern
- **Pay**: £13.15 per hour
- **Company Sick Pay**:

- **Annual leave entitlement of 5.6 weeks**:

- **Company Pension Scheme**:

- **Life Assurance Scheme**:

- Access to an **Online GP Service** for you and your dependents
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - access to mental health support specialists
- **Specific site benefits** - Free travel via Heathrow Express

**The Role**
- Provide security on the Heathrow rail stations
- Conduct a security sweep on the stations every half an hour of the shift
- Complete a walk around the station and ensure everything is running smoothly
- Ensure the collection of trolleys from relevant points in the station and placed in required storage areas.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or passengers).
- Check for any unattended items and ensure this is reported
- To ensure that your ID Pass is on display at all times while at work
- Help with the breaks where needed
- Any additional reasonable duties requested by operational management

**What are we looking for?**

We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- Able to the ability to think and act quickly in emergencies or under pressure
- Able to deal calmly and confidently with all demands from the public.
- Deliver excellent customer service

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