Operations Support Agent

6 months ago


Heathrow, United Kingdom Fedex EU Full time

We have an exciting opportunity for you to join our team of **Operations Support Agents** at **Feltham.**

**Hours**:37.50 per week

**Working pattern**:Friday to Tuesday 14.00 - 22.00 (30 minute break)

**Salary**:£27,888.

**Who we are**:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

**What you will be doing**:

- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements

**What do you bring with you**:

- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail

**What do we offer**:

- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity, and inclusion happens because we do it together.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

**Our Company**:
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

**Our Philosophy**:
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

**Our Culture**:
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.


  • Sub Agent

    2 months ago


    Heathrow, United Kingdom CV-Library Full time

    Carmichael Uk are seeking a sub agent specialising in demolition work to start at Heathrow Airport.  Aim:  Assist the Agent in all civil engineering operations, ensuring the Health, Safety, Quality and Environmental standards are adhered to. You will lead the engineering and site supervision team on a particular section of this project. Key...

  • Sub Agent

    3 months ago


    Heathrow, United Kingdom CV-Library Full time

    Sub Agent Location: Heathrow Airport About Ferrovial Construction Ferrovial Construction is the engineering and construction arm of the Ferrovial Group. It is the largest private transport infrastructure operator in the world in terms of capital invested with a workforce of approximately 96,000 employees, and a presence across 15 countries with over 60...

  • Sub Agent

    3 weeks ago


    Heathrow, United Kingdom Ferrovial Construction Full time

    Sub Agent Location: Heathrow Airport About Ferrovial Construction Ferrovial Construction is the engineering and construction arm of the Ferrovial Group. It is the largest private transport infrastructure operator in the world in terms of capital invested with a workforce of approximately 96,000 employees, and a presence across 15 countries with over 60...

  • Agent

    3 months ago


    Heathrow, United Kingdom CV-Library Full time

    Agent Location: Heathrow Airport About Ferrovial Construction Ferrovial Construction is the engineering and construction arm of the Ferrovial Group. It is the largest private transport infrastructure operator in the world in terms of capital invested with a workforce of approximately 96,000 employees, and a presence across 15 countries with over 60...

  • Road Transport Agent

    4 weeks ago


    Heathrow, United Kingdom Irlam associates Group Full time

    Job Description:-This position reports to the Regional Ground Network Services Manager, Ground Network Operations Manager, Ground Network Supervisors and Lead Agents. The Ground Network Services (GNS) agents support the execution of the GNS by managing daily truck operations and managing the smooth flow of GNS shipments through the network. Various work...

  • Road Transport Agent

    2 months ago


    Heathrow, United Kingdom CV-Library Full time

    Job Description:- This position reports to the Regional Ground Network Services Manager, Ground Network Operations Manager, Ground Network Supervisors and Lead Agents. The Ground Network Services (GNS) agents support the execution of the GNS by managing daily truck operations and managing the smooth flow of GNS shipments through the network. Various work...

  • Station Security Agent

    7 months ago


    Heathrow, United Kingdom Wilson James Full time

    Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety,...

  • Cargo Handling Agent

    6 months ago


    Heathrow, United Kingdom British Airways Full time

    About the Role **Cargo Agent - Driver** **Location: Heathrow** **Full time - Permanent** **British Airways Contract Salary up to £29,676 (Salary up to £26,015 Basic pay plus approx. £3,661 Shift pay)** Are you interested in a career in aviation? Are you looking for a new challenge within a world class logistics company? Now is your time to join the...

  • Cargo Agent- Driver

    6 months ago


    Heathrow, United Kingdom Aqua Corp Full time

    **The opportunity**: IAG Cargo is one of largest cargo operators in the world, as a cargo driver you’ll be working in the vicinity of aircraft, alongside a great team working early mornings and late evenings.You’ll be working 7 shifts followed by either 3 or 4 consecutive days off. And whatsmore with our current shift pattern you can plan for an entire...


  • Heathrow, United Kingdom British Airways Full time

    About the role **Cargo Agent - Warehouse** **Location: Heathrow** **Full time - Permanent** **British Airways Contract Salary up to £29,676 (Salary up to £26,015 Basic pay plus approx. £3,661 Shift pay)** Why Choose Us? Are you interested in a career in aviation? Are you looking for a new challenge within a world class logistics company? Now is your...

  • Station Security Agent

    6 months ago


    Heathrow, United Kingdom Wilson James Full time

    Do you enjoy meeting and greeting people? Do you thrive on providing a first-class customer service, where a simple smile or hello can brighten someone's day? If so - then we are looking for you to join our amazing team based at Heathrow Airport as a Security Agent. The Heathrow rail team provide security to the Heathrow rail stations. The service covers...

  • Agent

    7 months ago


    Heathrow, United Kingdom VolkerWessels Full time

    VolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. We contribute to vital parts of the nation’s life through projects of strategic importance, while delivering those less visible, yet essential, works required by both private and public sectors. We build, renew, maintain highways, airports, railway...

  • Agent

    7 months ago


    Heathrow, United Kingdom VolkerWessels Full time

    VolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. We contribute to vital parts of the nation’s life through projects of strategic importance, while delivering those less visible, yet essential, works required by both private and public sectors. We build, renew, maintain highways, airports, railway...


  • Heathrow, United Kingdom British Airways Full time

    A career without limits Cargo Agent-Clerical - Download Job Description **Location: Heathrow** **Full time - Permanent British Airways Contract** **Salary £24,904 **(£20,764 Basic pay plus approx £4,140 Shift pay) **Why Choose Us?** Are you interested in a career in aviation? Are you looking for a new challenge within a world class logistics company?...


  • Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Airline Cargo Customer Service person for a an Airline based in Heathrow area. Based in our Cargo office at London, Heathrow Airport, the Cargo Agent is responsible for ensuring the efficient movement of inbound and outbound cargo and mail shipments for the UK Cargo Department. Main duties include, - To handle...


  • Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Cargo Reservations Agents for a Airline GSA based in the Heathrow area. **Job Description**: - Working within the customer service team you will be looking after some of the most well-known reputable clients within the Aviation Industry - Providing the clients with post-flight and tracking information - Correctly...


  • Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Cargo Reservations Agents for a Airline GSA based in the Heathrow area. **Job Description**: - Working within the customer service team you will be looking after some of the most well-known reputable clients within the Aviation Industry - Providing the clients with post-flight and tracking information - Correctly...


  • Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Cargo Reservations Agents for a Airline GSA based in the Heathrow area. **Job Description**: - Working within the customer service team you will be looking after some of the most well-known reputable clients within the Aviation Industry - Providing the clients with post-flight and tracking information - Correctly...


  • Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Airline Cargo Customer Service person for a National Carrier Airline based in Heathrow area. Based in our Cargo office at London, Heathrow Airport, the Cargo Agent is responsible for ensuring the efficient movement of inbound and outbound cargo and mail shipments for the UK Cargo Department. The role sits within...


  • Heathrow, United Kingdom British Airways Full time

    A career without limits Download Job Description **Location: Heathrow** **Full time - Permanent British Airways Contract** **Salary £24,904 **(£20,764 Basic pay plus approx £4,140 Shift pay) **Why Choose Us?** Are you interested in a career in aviation? Are you looking for a new challenge within a world class logistics company? Now is your time to...