Operations Support Agent

2 weeks ago

Heathrow, United Kingdom Fedex EU Full time

We have an exciting opportunity for you to join our team of **Operations Support Agents** at **Feltham.**

**Hours**:37.50 per week

**Working pattern**:Friday to Tuesday 14.00 - 22.00 (30 minute break)

**Salary**:£27,888.

**Who we are**:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

**What you will be doing**:

- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements

**What do you bring with you**:

- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail

**What do we offer**:

- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity, and inclusion happens because we do it together.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

**Our Company**:
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

**Our Philosophy**:
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

**Our Culture**:
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

  • Rental Operations Agent Sales

    3 weeks ago

    Heathrow, United Kingdom Avis Budget Group Full time

    **Job Title: Rental Operations Agent - Sales** **Location: Heathrow Airport** **Salary: £23,000 basic plus commission.** **Hours: Full time permanent, Rotational Shift Pattern Monday-Sunday (annualised hours)** **Other: Free Parking & Uniform Available** Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do...

  • Sub Agent

    2 months ago

    Heathrow, United Kingdom Ferrovial Construction Full time

    Sub Agent Location: Heathrow Airport About Ferrovial Construction Ferrovial Construction is the engineering and construction arm of the Ferrovial Group. It is the largest private transport infrastructure operator in the world in terms of capital invested with a workforce of approximately 96,000 employees, and a presence across 15 countries with over 60...

  • Sub Agent

    4 weeks ago

    Heathrow, United Kingdom Ferrovial Construction Full time

    Sub Agent Location: Heathrow Airport About Ferrovial Construction Ferrovial Construction is the engineering and construction arm of the Ferrovial Group. It is the largest private transport infrastructure operator in the world in terms of capital invested with a workforce of approximately 96,000 employees, and a presence across 15 countries with over 60...

  • Sub Agent

    2 months ago

    Heathrow, United Kingdom Ferrovial Construction Full time

    Sub AgentLocation: Heathrow AirportAbout Ferrovial ConstructionFerrovial Construction is the engineering and construction arm of the Ferrovial Group. It is the largest private transport infrastructure operator in the world in terms of capital invested with a workforce of approximately 96,000 employees, and a presence across 15 countries with over 60 years’...

  • Sub Agent

    4 weeks ago

    Heathrow, United Kingdom Ferrovial Construction Full time

    Sub AgentLocation: Heathrow AirportAbout Ferrovial ConstructionFerrovial Construction is the engineering and construction arm of the Ferrovial Group. It is the largest private transport infrastructure operator in the world in terms of capital invested with a workforce of approximately 96,000 employees, and a presence across 15 countries with over 60 years’...

  • Cargo Sales Support Agent

    2 months ago

    Heathrow, United Kingdom Heathrow Personnel Full time

    NEW JUST IN - We are recruiting for an Heathrow based airline and they are looking for a sales support agent to join their team. **Duties**: - Assisting cargo and sales managers with new and existing quotes to customers - Admin for sales team - Sending rates / quotes to customers - Updating CRM system - Liase with import / export customers and update on...

  • Transport Services Agent

    2 weeks ago

    Heathrow, United Kingdom British Airways Full time

    Transport Services Agent **Transport Services Agent, Heathrow Operations** **(Ground Operations Agent Level)** **Salary - in the region of £28,500 including shift pay (basic salary £23,079 per annum)** **Sign on bonus of £1,000, payable in two instalments (£500 in month 3 and £500 in month 6)**: - external applicants only** **This role qualifies...

  • Cargo Agent

    4 weeks ago

    Heathrow, United Kingdom KHL Services Full time

    We are recruiting for a number of cargo agents to join the team for the start of June.Working in a bonded warehouse you will be able to complete a 5 year background check, hold or apply for a DBS check and also have an up to date cargo Operative course certificate. We are able to put you through you online cargo training if needed. Please only apply if you...

  • Cargo Agent

    1 month ago

    Heathrow, United Kingdom KHL Services Full time

    We are recruiting for a number of cargo agents to join the team for the start of June.Working in a bonded warehouse you will be able to complete a 5 year background check, hold or apply for a DBS check and also have an up to date cargo Operative course certificate. We are able to put you through you online cargo training if needed. Please only apply if you...

  • Transport Services Agent

    2 weeks ago

    Heathrow, United Kingdom British Airways Full time

    **Transport Services Agent, Heathrow Operations** **(Ground Operations Agent Level)** **Salary - in the region of £28,500 including shift pay (basic salary £23,079 per annum)** **Sign on bonus of £1,000, payable in two instalments (£500 in month 3 and £500 in month 6) - external applicants only** **This role qualifies for the referral scheme** Are...

  • Agent

    2 weeks ago

    Heathrow, United Kingdom Ferrovial Construction Full time

    Agent Location: Heathrow Airport About Ferrovial Construction Ferrovial Construction is the engineering and construction arm of the Ferrovial Group. It is the largest private transport infrastructure operator in the world in terms of capital invested with a workforce of approximately 96,000 employees, and a presence across 15 countries with over 60 years’...

  • Rental Operations Agent- Night Shift

    2 weeks ago

    Heathrow Villages, United Kingdom Avis Budget Group Full time

    **Job Title: Rental Operations Agent - Night Shift** **Salary: £27,500 basic plus commission** **Hours: Permanent, Rotational Shift Pattern Monday-Sunday** **10pm-6am** **(annualised hours)** **Other: Free Parking & Uniform Available** Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's...

  • Agent

    2 months ago

    Heathrow, United Kingdom Ferrovial Construction Full time

    AgentLocation: Heathrow AirportAbout Ferrovial ConstructionFerrovial Construction is the engineering and construction arm of the Ferrovial Group. It is the largest private transport infrastructure operator in the world in terms of capital invested with a workforce of approximately 96,000 employees, and a presence across 15 countries with over 60 years’...

  • Agent

    4 weeks ago

    Heathrow, United Kingdom Ferrovial Construction Full time

    AgentLocation: Heathrow AirportAbout Ferrovial ConstructionFerrovial Construction is the engineering and construction arm of the Ferrovial Group. It is the largest private transport infrastructure operator in the world in terms of capital invested with a workforce of approximately 96,000 employees, and a presence across 15 countries with over 60 years’...

  • Station Security Agent

    3 weeks ago

    Heathrow, United Kingdom Wilson James Full time

    Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety,...

  • Station Security Agent

    2 months ago

    Heathrow, United Kingdom Wilson James Full time

    Do you enjoy meeting and greeting people? Do you thrive on providing a first-class customer service, where a simple smile or hello can brighten someone's day? If so - then we are looking for you to join our amazing team based at Heathrow Airport as a Security Agent. The Heathrow rail team provide security to the Heathrow rail stations. The service covers...

  • Station Security Agent

    4 weeks ago

    Heathrow, United Kingdom Wilson James Full time

    Do you enjoy meeting and greeting people? Do you thrive on providing a first-class customer service, where a simple smile or hello can brighten someone's day? If so - then we are looking for you to join our amazing team based at Heathrow Airport as a Security Agent. The Heathrow rail team provide security to the Heathrow rail stations. The service covers...

  • Contract Support

    3 weeks ago

    Heathrow, United Kingdom Reed Business Support Full time

    **_Are you super organised with strong administration skills? Able to understand and interpret CAD diagrams?_** - **Main responsibilities: **_ - Day to day operation of a CAFM and Financial system (full training will be provided) - Daily liaison and updates with key customers, engineers, management & engineering teams - Ensuring that SLA and KPI’s are met...

  • Cargo Handling Agent

    4 weeks ago

    Heathrow, United Kingdom British Airways Full time

    About the Role **Cargo Agent - Driver** **Location: Heathrow** **Full time - Permanent** **British Airways Contract Salary up to £29,676 (Salary up to £26,015 Basic pay plus approx. £3,661 Shift pay)** Are you interested in a career in aviation? Are you looking for a new challenge within a world class logistics company? Now is your time to join the...

  • Cargo Handling Agent

    18 hours ago

    Heathrow, United Kingdom British Airways Full time

    About the Role **Cargo Agent - Driver** **Location: Heathrow** **Full time - Permanent** **British Airways Contract Salary up to £29,676 (Salary up to £26,015 Basic pay plus approx. £3,661 Shift pay)** Are you interested in a career in aviation? Are you looking for a new challenge within a world class logistics company? Now is your time to join the...