Repairs and Maintenance Scheduler

2 weeks ago


London, United Kingdom Safelite Ltd Full time

As a Repairs and Maintenance Scheduler you would be responsible for the daily scheduling of internal and external contractors in order to facilitate the repair of both reactive and planned maintenance works. A fast workplace with a lot of potential.

**JOB DESCRIPTION**
- Working together with the operatives with supervision to schedule effective day for internal operatives
- Organising engineers’ diaries in a logístical manner, providing complete job instruction and arranging access.
- Developing an understanding of the logistics of bookings.
- Prioritising jobs and route-planning for engineers.
- Effective handling and evaluation of maintenance requests
- Manage the entire repairs journey and ensure operative comply with the SLA's
- Ensure internal operatives complete daily task and update the system with relevant information daily
- Ensure repair works are completed with commercial aspect
- Liaise repair with all clients and provide them with service updates
- Source and procure parts for repair
- Devise maintenance plans and proactively ensure repairs are completed.
- Handle quotations, raise PO's and process invoices.
- Determine defects under liability period and allocate appropriately.
- Deliver weekly reports and work within tight deadlines as requested.

**ESSENTIALS**
- Experience of a similar coordination or scheduling role is desired
- Good telephone manner and effective customer service skills
- Excellent verbal and written communication
- Able to cooperate, work well with others or independently
- Proficient in the use of Microsoft Excel and scheduling software
- Sound knowledge and experience of/in the property management and/or property refurbishment/renovation industry.
- Good time management skills and the ability to multi-task, work within tight timeframes and to deadline.
- Good knowledge of London postcodes/areas and logistics.

**Skills that would be advantageous for this position are**:

- Confidence in speaking with engineers/tradesmen when discussing updates on jobs and communicating this feedback to clients.
- Knowledge of/experience in the building industry and associated trades.
- Experience in working in a similar environment managing people and clients.
- Some experience in the process of quote creation.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£32,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Maintenance: 2 years (required)

Work Location: One location


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