Senior Service Coordinator
5 months ago
Provide operational leadership across the practice service. Manage and coordinate the administrative process of registering new patients for primary care services, ensuring patients have timely access to health care provision. Lead the reception team to provide a culturally sensitive service to meet the needs of patients. Manage clinical and non-clinical rotas to ensure an adequate level of staffing for planned and surge demand.
Work on the reception desk when required to provide leadership to the team and support patients in challenging situations to provide solutions. Provide training to the reception team to ensure patients are navigated through the practice correctly. Analyse, interpret and accurately report service activity both internally and externally. Continually assess the effectiveness of processes and procedures reporting back to Support Manager.
Reviewing, prioritising and redistributing work where appropriate. Deputising for the Support Manager when required. Monitor progress and chase against identified actions that are required, following on from meetings and delegated duties. Promote effective communication, team working and opportunities for sharing best practice within the team.
To provide high level, professional and confidential administrative support as part of an administrative team. Work with the Support Manager to develop, innovate and make efficient standard ways of working. Continually assess the effectiveness of processes and procedures reporting back to Support Manager. Offer directional support to the administration team ensuring that administration, facilities and reception work together to provide a high quality service.
Assist in managing processes by providing information and analysis as appropriate. This job description should not be regarded as definitive. It is intended to provide the post-holder with a broad outline of their function. The post-holder may be required to undertake any other duties reasonably falling within the grade of this post.
General Responsibilities When required, act flexibly within your role, which may include extended working days and working on alternate sites. This will be in consultation with your line manager in line with PCS policies. The post holder will be managed by the Support Manager but will be expected to act independently exercising sound judgement to support others in the team. The post holder will act autonomously in areas of the work seeking advice when necessary.
The post holder will have regular 1:1s with line mangers to support ongoing development and review performance. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, reporting potential risks identified. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
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