Customer Service Consultant

5 days ago


Norfolk, United Kingdom rthirteen recruitment Full time

**Duties to include**:

- Successfully handling customer complaints by establishing the nature of their contact and collecting all required information.
- Inputting new customer queries and complaints onto the CRM system, including information regarding the nature of the query/complaint, placing this into the workflow based on urgency.
- Collecting enquires and complaints from a shared inbox, allocating workload appropriately.
- Liaising with internal departments and third parties to gather required information.
- Resolving outstanding customer queries on a same day basis.
- Updating CRM systems with progress updates on customer enquiries and complaints.
- Supporting colleagues with overflow workload as required.

**You will have/be**:

- You must have previous complaints handling experience (telephone based or face to face) within an office/retail-based environment.
- Ability to manage and successfully resolve complex customer complaints in a timely and effective manner.
- Previous experience and passion for delivering excellent levels of customer service as this is very important for the brand.
- Ability to remain calm, empathetic and patient with customers who are dissatisfied with an element of service or product.
- A confident communicator and able to handle difficult situations.
- Strong organisational skills coupled with the ability to prioritise workload.
- Ability to work well in a fast paced and high-pressured environment.
- Self-motivated and enthusiastic focussed approach to work.
- Good IT skills.
- Hold a minimum of A-C at GCSE or Equivalent
- Due to location of the office, it is highly advantageous to hold your own transport.

This is a full-time, permanent position working Monday to Friday, rotating shift pattern, 8-4.30pm / 8.30-5pm / 9-5.30pm. Offered salary is £9.50 per hour, rising to £10 after 6-month probation. A comprehensive benefits package is offered including 22 daysannual leave plus bank holidays, company pension scheme, product staff discount and free car parking on-site.

**How to apply**:
**About rthirteen**:
Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makesa difference.



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