Customer Service Assistant

1 week ago


Norfolk, United Kingdom Hales Group Limited Full time

Customer Service Assistant
£10.40ph - 6 Month Fixed Term Contract
Monday-Friday, 8.30-16.30
Hales Group are currently recruiting for an experienced Customer Service Assistant on behalf of our Client based in Stoke Ferry, King's Lynn. As Customer Service Assistant will be responsible for providing support to customers, ensuring all orders are accuratelycaptured and all queries are handled efficiently in order to meet business objectives.
What will you be doing?
- Liaise with the appropriate external contacts to maintain accurate and up to date records.
- Handle all customer service raised complaints quickly and efficiently, maintaining the relationship between the customer and the Company whenever possible, and escalate as required.
- Complete administrative paperwork as required for company reporting procedures, ensuring all records are accurate, compliant, and up to date.
- Provide administrative support on Customer Service project initiatives to deliver business objectives.
- Compose and prepare various correspondence, forms and reports as required using company standard software.
- Undertake any additional reasonable work as required for the operation of the department in order to meet business objectives.
Who are you?
- Confidence, drive & desire to succeed in a commercial environment.
- Thrive in a customer focused role and when working as part of a team.
- Computer literate with experience of using Microsoft Word, Outlook and Excel
- Good communication skills, written and verbal with both internal and external contacts
- The ability to multi-task and prioritise workload effectively
- Ability to work well under pressure
What will you get in return?
- Comprehensive Training
- Free on-site Parking
- Pension Scheme
- 20 Days Annual Leave PLUS Bank holidays
If you have the required skills to succeed within a role like this or you would like further information then please don't hesitate to contact Charlotte on or send your CV over.



  • Wymondham, Norfolk, United Kingdom Service Service Full time

    If you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you…. We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a...


  • Wymondham, Norfolk, United Kingdom Service Service Full time

    If you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you…. We are recruiting for a young, dynamic, professional services organisation that provides a full range of support for a...


  • Wymondham, Norfolk, United Kingdom Service Service Full time

    Are you a proactive, customer-focused individual who enjoys working in a fast-paced environment? Do you have 2+ years of experience in telephone-based customer service and are looking to take on a supervisory role where you can still remain 'hands-on'?This is an exciting opportunity to join our dynamic customer service team at Service Service as a Senior...

  • Customer Service

    1 day ago


    Norfolk, United Kingdom Marham fish bar Full time

    You would be dealing with customers on a daily basis, as well as serving customers, who can deal with pressure and intensity. You would be trained by one of the experienced staff. Good customer relation, easy going with customers as well the colleagues. **Job Types**: Part-time, Fixed term Part-time hours: 20 per week **Salary**: From £200.00 per...


  • Norfolk, United Kingdom Wickes Full time

    Join us at Wickes and you’ll join a team that takes a real pride in what they do - pride in our products, pride in our brand but most of all pride in our people. Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right...


  • Norfolk, United Kingdom Jewson Full time

    **Is this role right for me?** First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out yourrole within Jewson. So if you have a passion for delivering great...


  • Wymondham, Norfolk, United Kingdom Service Service Full time

    Service Service is recruiting for a Supervisory Customer Experience Advisor to work within a small but busy team of customer service advisors. The ideal candidate will have recent experience within telephone-based customer service and be looking to take a step up into a more supervisory role where they are still 'hands-on'.You will be working as part of a...


  • Norfolk, United Kingdom rthirteen recruitment Full time

    **Duties to include**: - Successfully handling customer complaints by establishing the nature of their contact and collecting all required information. - Inputting new customer queries and complaints onto the CRM system, including information regarding the nature of the query/complaint, placing this into the workflow based on urgency. - Collecting enquires...


  • Wymondham, Norfolk, United Kingdom CV-Library Full time

    If you have 2+ years of experience recent experience within telephone-based customer service and are looking to take a step up into more of a supervisory role where you are still ‘hands-on’ then this may be the role for you…. We are recruiting for a young, dynamic, professional services organisation that provides a full range of support...


  • Wymondham, Norfolk, United Kingdom Todd Hayes Ltd Full time

    Job DescriptionWe are looking for a dedicated individual to assist with customer enquiries, promote and sell parts to new and existing customers, and take parts orders to meet Company targets.Build strong relationships with customersTake parts orders and sell in order to meet Company targetsAssist with customer enquiries/ordersYou will work closely with the...


  • Norfolk, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Care Manager - Permanent - Norfolk **Your new company** An award winning family owned housing developer are looking for a Customer Care Manager to join their established team in Norfolk. **Your new role** The role involves managing and delivering post contract and handover services to their clients and purchasers. To continually improve the customer...

  • Service Administrator

    3 weeks ago


    Norfolk, United Kingdom Hales Group Full time

    Service Administrator Thetford Monday to Friday 8.30am – 5.00pm £12.50 - £13.00 per hourOngoing temporary  Hales Group are recruiting for a full time Administrative position on behalf of their client based in Thetford.   Working as a Service Administrator, you will support the office function, assisting with a variety of administrative based tasks,...

  • Multiskilled Engineer

    1 month ago


    Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    This role truly presents an excellent opportunity for someone seeking an interesting, varied, challenging, and rewarding role that offers so much more than your average engineering role! Our client operates under the simple yet brilliant ethos of 'treat those as you expect to be treated yourself', and firmly believes that team members should be able to have...


  • Norfolk, United Kingdom Kelly Services Full time

    A market leader in secure destruction of confidential waste looking for a Customer Sales Executive to join the team on a permanent basis. Due to ongoing growth and market demand, the business is looking to hire a professional and driven Customer Sales Executive to join their Customer Service team. Offering a vibrant and respectful working environment which...


  • King's Lynn, Norfolk, United Kingdom M Group Services Limited TA Morrison Telecom Services Full time

    Are you a skilled Telecoms Engineer and looking for progression, this position could be for you! We have an exciting opportunity for a Performance Coach, and we would love to hear from you if you have experience with FTTP or Copper work within the East Anglia regions -Norfolk, Norwich and Kings Lynn You'll be working in a part of Morrison Telecom Services...

  • Assistant Buyer

    2 weeks ago


    Norfolk, United Kingdom Venn Group Full time

    **Assistant Buyer** Recruitment Agency Reference: J59115 A position has arisen for a temporary Assistant Buyer placed within a highly reputable Healthcare organisation situated in Norfolk. This role takes responsibility for all procurement activities, including contract administration, placing orders, administeringprocurement information systems as well as...

  • Yard Assistant

    5 days ago


    Norfolk, United Kingdom Jewson Full time

    **Yard Assistant** At?Saint-Gobain?we pride ourselves on being?innovative,?customer focused, agile, open and?engaging and entrepreneurial. We are?also?proud to have been named a 'Top Employer' for 5 consecutive years.?If?you're?passionate about?working with people,?you're?ableto put your customer first,?and?you?want to know what it's like to work for a top...


  • Norwich, Norfolk, United Kingdom Clarion Housing Full time €30,021 - €34,770

    Location: Hybrid/Reed House, Norwich or Corsica Street, London Contract Type: Permanent We're looking for an experienced Customer Accounts Specialist to join our lovely Home Ownership team on a permanent basis. If you thrive in a customer-focused environment and pride yourself on providing the highest level of customer service, this could be the perfect...

  • Kitchen Assistant

    7 days ago


    Norfolk, United Kingdom Compass Group Full time

    Kitchen Assistant Kitchen Assistant £ per hour35 hours per week Join the Team and Receive a £1500 Joining Bonus T&C's apply We're looking for a motivated and passionate Kitchen Assistant who will be the heart of our operation for Defence on a full time basis, contracted to 35 hours per week. You'll join a team that takes a real pride in what they do, in...


  • Norfolk, United Kingdom Crowland Cranes Ltd Full time

    We are currently seeking an additional workshop / field service crane / HGV mechanics to join our expanding team at our Bury St Edmunds & Norwich depots. The position would ideally suit a HGV fleet mechanic, the position requires the successful applicant to assist in customer crane repairs, hire fleet service and maintenance. Crane experience is not...