Outpatient Booking

2 weeks ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

The opportunity has arisen for a dynamic, motivated individual to join the Outpatient Booking Team within the Clinical Support Care Group. On a day-to-day basis the postholder will be responsible for leading the Clinical Health Psychology administration team and outpatient booking services for customer service, pathway management, performance management, governance, service development and redesign, working directly with clinical areas to ensure the patient experience is of the highest quality. The post holder will provide support to the Outpatient Booking Services Manager and Head of Psychology to ensure that key, clinical activity, and financial targets are met.

You must be highly motivated with a friendly and approachable manner and possess excellent communication skills. This is a demanding and diverse role, which requires the post holder to work collaboratively across all Care Groups. The post holder will therefore have excellent interpersonal and communication skills, IT and organisational skills and the ability to work independently using their own initiative.

This role is responsible for ensuring outpatient capacity is maximised for the clinical pathways within the Department of Clinical Health Psychology and ensure that locally agreed targets are accurate with timely data entry on clinical systems across the service is achieved.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England
- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

This is a full-time post working 37.5 hours per week and will be based both at Pydar House in Truro and at the Royal Cornwall Hospitals Trust at Treliske, Truro. For further information, please contact Kate Andrews, Outpatient Booking Services Manager on 07920 082893.



  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    We are looking to appoint a motivated person to work within the busy Obstetrics admin team at Royal Cornwall Hospital, Truro. Outpatient Booking provides a focal point for outpatient appointments within the maternity department and would be responsible for booking outpatient appointments and managing clinics in a very busy team. The Booking Clerk will be...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    To provide a quality outpatient appointment service for all patients. The postholder will be responsible for ensuring that both new and follow up referrals and appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines. To ensure accurate data recording with...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    To provide a quality outpatient appointment service for all patients. The postholder will be responsible for ensuring that both new and follow up referrals and appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines. To ensure accurate data recording with...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference? The Outpatient Booking Services within the Royal Cornwall Hospital, is looking to appoint a member of staff, working as part of a team of outpatient advisers. The post holder will co-ordinate referrals and the...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference? The Outpatient Booking Services within the Royal Cornwall Hospital, is looking to appoint a member of staff, working as part of a team of outpatient advisers. The post holder will co-ordinate referrals and the...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The Ophthalmology Outpatient Team within the Royal Cornwall Hospital, is looking to appoint a member of staff to Assist the Booking Team lead in a very busy and demanding area to work. The role of Outpatient Booking Coordinator will ensure in line with the Trust’s Access Policy that patients are treated in a timely and effective manner and support the...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    To provide a quality outpatient appointment service for all patients. The postholder will be responsible for ensuring that both new and follow up referrals and appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines. To ensure accurate data recording with...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    As a patient’s first and last point of contact with the hospital, special attention should be given at all times to ensuring a positive patient experience by providing a welcoming, helpful and supportive reception service. To meet and greet patients, carers and visitors at reception desks in line with the Trust procedures. To maintain and update the...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    We are looking to appoint a cheerful and motivated person to work within the busy Outpatient Booking Services, managing outpatient appointments in a call centre environment. The Outpatient Booking Services provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    We are looking for an eager and enthusiastic full time Apprentice Appointment Administrator to join our busy Outpatient Booking Centre at Pydar House, Truro. You will be joining a highly dedicated administrative team that supports patient care. Within this time you will undertake Level 2 Intermediate Business Administration Apprenticeship. Full training...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The Outpatient Appointment Centre provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments, clinics and waiting lists. It is a very busy and demanding area to work. The offices are open between 8am and 4.30pm and staff are expected to work on a rota basis to...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    We are looking to appoint a cheerful and motivated person to work within the busy Outpatient Appointment Centre at Pydar House in Truro. The Outpatient Appointment Centre provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments. It is a very busy and demanding...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Obstetrics & Gynaecology Administrative Assistant We are looking to appoint a motivated person to work within the busy Obstetrics & Gynaecology admin team at Royal Cornwall Hospital, Truro. The aim of the role is to provide professional administrative support to the very busy Obstetrics & Gynaecology admin team, ensuring the provision of an excellent...

  • Cardiographer

    4 weeks ago


    Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Are you looking to develop a career working with people? Would you like to develop new skills? Are you passionate about delivering high quality healthcare to our community? If so, this may be the role for you! Working in both an inpatient and outpatient setting, the majority of the work of a Cardiographer will involve performing electrocardiograms (ECG's)...

  • Medical Secretary

    1 month ago


    Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Due to expansion of the service we are looking to appoint a Medical Secretary to provide administrative support to our Paediatric Eating Disorders Team. This is a new post with plenty of opportunity to input into the development of the service. We are therefore looking for an experienced administrator with excellent secretarial skills to join our Community...

  • E- Referrals

    4 weeks ago


    Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The Outpatient Booking Centre have an exciting opportunity to appoint a dedicated and methodical individual in a new role as eReferrals Compliance Officer, supporting the existing manager in ensuring the Trust’s efficient and effective use of the eReferrals system. All GP referrals and advice & guidance requests into the organisation are managed through...