Ophthalmology Booking Co-ordinator

2 months ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

The Ophthalmology Outpatient Team within the Royal Cornwall Hospital, is looking to appoint a member of staff to Assist the Booking Team lead in a very busy and demanding area to work.

The role of Outpatient Booking Coordinator will ensure in line with the Trust’s Access Policy that patients are treated in a timely and effective manner and support the delivery of patient’s rights to access health services within maximum wait times.

You will need to have excellent communications skills and be able to work in a calm, logical and methodical way. You must be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education.

Reliability and ability to work under pressure whilst maintaining accuracy and precision is of extreme importance.

This post is working full time 37.5 hours per week - Monday to Friday 8.00am to 4.00pm.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England
- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

The post holder will need to check patient details against a range of data sets to ensure a high level of data quality. Attention to detail is crucial.

To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care.

Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively.

To ensure all patients are communicated with efficiviey and efficiently.

Receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialities to ensure patients are booked into the correct appointment slot together with any required diagnostic test.

Ensuring patients are booked according to clinical urgency and RTT chronology.

Ensure validation of RTT patient pathways is undertaken at time of adding to the waiting list.

Communicate and escalate any shortfalls in capacity to the clinical Care Groups and ensure additional capacity is fully utilised and appropriately communicated to patients.



  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    An exciting opportunity has arisen within the Urology Diagnostic and Treatment Centre for an Assistant Booking Co-ordinator to support the opening of Bodmin Community Diagnostic Centre (CDC). **Duties will include but not limited to**: booking of appointments, managing waiting lists, updating comments and managing patient RTT pathways in Radar and the...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    An exciting opportunity has arisen within the Urology Diagnostic and Treatment Centre for a Booking Co-ordinator to support the opening of Bodmin Community Diagnostic Centre (CDC). **Duties will include but not limited to**: booking of appointments, managing waiting lists, updating comments and managing patient RTT pathways in Radar and the Somerset Cancer...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    We are looking for a Colposcopy Co-ordinator to provide secretarial and administrative support to the Colposcopy Service as well as providing cover/support for colleagues within the Obstetrics and Gynaecology Service. The post-holder will receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialties to...


  • Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    The post holder will need to check patient details against a range of data sets to ensure a high level of data quality. Attention to detail is crucial. To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care. Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The post-holder will support the delivery of accurate information within the Ophthalmology Medisoft system. There will be a need to proactively improve areas of poor quality data and escalate to the Glaucoma co-ordinator any areas of concern. Undertake activities required to ensure Patient Identifiable information is accurate and true including the...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference? The Outpatient Appointment Centre within the Royal Cornwall Hospital, is looking to appoint a member of staff in its Urgent Referrals Team, working as part of a team of outpatient advisers, the post holder will...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Fixed Term Contract until 29th February 2024 This is an exciting opportunity to join the Frailty/Same Day Emergency Care Unit as a Discharge Coordinator. The postholder will be busy with discharging administrative duties supporting the Ward Leader and wider clinical team associated with being an inpatient discharge hub for hospital. This is a full-time...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The role of the Inpatient Booking Coordinator is to ensure Inpatient booking is carried out in line with Trust Access Policy in full cooperation with the Clinical Admin Lead (CAL) and the Care Group Management Team; ensuring best practice is maintained at all times. The post-holder will be responsible for all additions, removals, amendments and validation...

  • Rota Co-ordinator

    4 days ago


    Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    An opportunity has arisen for an enthusiastic and efficient individual to join the Anaesthetics, Critical Care and Theatres administration team and support the delivery of medical staffing services across the Care Group in both Critical Care and Anaesthetics. Your role will include reviewing all current rotas and processes around rota coordination and...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative role with a difference? The Clinical Imaging Team provides a focal point for imaging and diagnostic services across the organisation and is responsible for the management of both new and follow up appointments, lists and waiting lists. It...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The role of the Inpatient Booking Co-ordinator/Medical Secretary is to ensure inpatient booking is carried out in line with Trust Policy in full co-operation with the Clinical Administration Lead (CAL) and the Divisional Management Team, ensuring best practice is maintained at all times. The post holder will be responsible for all additions, removals,...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Maintenance of the highest clinical standards in the management of Ophthalmology. To share with colleagues responsibility for the day-to-day management of the Ophthalmology Department. Teaching and training of junior staff, and opportunity to teach medical students within the University of Exeter Medical School. To have responsibility for ensuring active...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Maintenance of the highest clinical standards in the management of Ophthalmology. To share with colleagues responsibility for the day-to-day management of the Ophthalmology Department. Teaching and training of junior staff, and opportunity to teach medical students within the University of Exeter Medical School. To have responsibility for ensuring...

  • Medical Secretary

    1 month ago


    Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The role of the Inpatient Booking Co-ordinator is to ensure inpatient booking is carried out in line with Trust Policy in full co-operation with the Clinical Administration Lead (CAL) and the Care Group Management Team, ensuring best practice is maintained at all times. The post holder will be responsible for all additions, removals, amendments and...


  • Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    General correspondence; ie clinic letters and other communication by use of advanced keyboard skills either using audio typing techniques or other digital formats as directed by the Post Covid Service Co-ordinator, utilising the ability to accurately transcribe dictation, understanding the context and re-arranging as necessary. Correspondence may be of a...


  • Truro, United Kingdom Jobline Staffing Full time

    Permanent £21,000 pa (pro-rata) Are you looking for a job which supports a good work life balance? Would you like a job where you can work from home, but still have an opportunity to meet up regularly with colleagues in either Truro and Newquay or Bodmin? Our working pattern is either Monday to Thursday 9am to 5pm or Monday to Friday 9am to 3pm. We can...


  • Truro, Cornwall, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Maintenance of the highest clinical standards in the management of Ophthalmology. To share with colleagues responsibility for the day-to-day management of the Ophthalmology Department. Teaching and training of junior staff, and opportunity to teach medical students within the University of Exeter Medical School. To have responsibility for ensuring active...

  • Medical Secretary

    1 month ago


    Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    The role of the Inpatient Booking Co-ordinator is to ensure inpatient booking is carried out in line with Trust Policy in full co-operation with the Clinical Administration Lead (CAL) and the Care Group Management Team, ensuring best practice is maintained at all times. The post holder will be responsible for all additions, removals, amendments and...


  • Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    Use knowledge and experience of NHS booking systems to deliver appointments within NHS diagnostic waiting time targets in accordance with individual patient need, waiting list standards & Trust Access policy. To maintain the various administrative work streams of the Endoscopy Booking Team and provide support for endoscopy nursing staff and senior...

  • Project Officer

    4 weeks ago


    Truro, United Kingdom Healthwatch Cornwall CIC Full time

    **Background** Healthwatch Cornwall is one of 152 local Healthwatch formed in response to the Health and Social Care Act 2012. Healthwatch England provides representation at national level and Healthwatch Cornwall is funded by the Department of Health via Cornwall Council. Our vision is to inspire positive change in Cornwall’s health and social care...