Ophthalmology Booking Clerk

2 months ago

Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

To provide a quality outpatient appointment service for all patients.

The postholder will be responsible for ensuring that both new and follow up referrals and appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines.

To ensure accurate data recording with regard to outpatient appointments using the Patient Administration System (PAS), E-Referrals, Maxims and other systems. This will also include the provision of administration support to the outpatient appointment centre.

To take and process telephone calls in accordance with Trust policy and in an appropriate manner using the Netcall telephone system.

Telephone calls will involve contact with patients, carers and health professionals.

To communicate information to patients that may require a sensitive, understanding manner.

Within a call centre environment competently deal with all telephone calls ensuring clear and accurate information is given as well as cancellation and reappointing of outpatient appointments within the agreed booking schedule.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

For further information about this role please see the attached job description and person specification.

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