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Hospitality Supervisor

4 months ago

Reading, United Kingdom Houston & Hawkes Full time

**Job role**: Hospitality Supervisor

**Location**: Green Park, Reading

**Salary**: £23,000 per annum, £12.64 per hour plus paid overtime

**Shift Pattern**: Monday-Friday, 35 hours

Houston & Hawkes are looking for an enthusiastic, passionate and motivated Hospitality Supervisor to join our team, providing a first class service based at our prestigious new contract in Reading.

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you We’ll give you a place to grow and a career to be proud of.

Our hospitality department caters for working lunches, buffets, teas & coffees as well as canapé events and functions.

**What You Really Want To Know**:

- The salary for this role is £23,00 per annum/ £12.64 per hour
- The basic hours for this role are 35 hours per week plus paid overtime
- The working week is Monday to Friday
- Monthly wages
- Brand new building
- Short journey from London, and from a large number of surrounding towns
- Free meals at work

**Hospitality Supervisor Duties**:

- Delivering excellent customer service
- Taking direct responsibility for the supervision of functions as instructed by the General Manager
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Liaising between customers and chefs and service teams to ensure we continue to exceed expectations
- Supervising a hospitality team to ensure we continue to deliver excellent customer service
- Preparing information on financial and operational performance and activity relating to hospitality department when requested
- Communicating regularly with the General Manager and Head Chef
- Leading from the front to make sure everyone can excel in their role
- Training and setting standards for all Hospitality Assistants
- Monitor and maintain hygiene and cleaning standards
- Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams
- Handle customer complaints with professionalism and tact

**Hospitality Supervisor Requirements**:

- Previous experience as Hospitality Supervisor/Team Leader within contract catering, 4-5* hotel or fine dining brasserie
- Positive attitude, professionalism and respect for others
- Passionate, friendly, diligent and a great team player
- Excellent communication and customer service skills
- Organisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities
- Diplomatic, with the ability to deal with confidential matters discreetly

**Hospitality Supervisor Additional Benefits**:

- Free meals at work
- Contributary pension scheme
- Free access to the company Employee Assistant Programme
- Life assurance at two times salary
- Company events including all company Christmas party
- Recognition schemes and people awards
- Family friendly support
- Uniform provided
- The holiday allowance is 28 days including bank holidays
- Parking Onsite

Houston & Hawkes - a young and dynamic independent caterer based in the South East. We believe in creating memorable experiences for our customers through our upbeat, creative and sustainable food offer. We operate coffee bars, staff restaurants and delisin conjunction with client’s hospitality and events requirements. We are socially responsible, mad about Great British produce, and dedicated to our talented teams. We offer dedicated training for all our team members with clear career plans to assist in yourfuture development.