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Night Supervisor

2 months ago

Reading, Reading, United Kingdom RBH Hospitality Management Full time
About the Role

We are seeking a highly skilled and experienced Night Supervisor to join our team at RBH Hospitality Management. As a Night Supervisor, you will play a critical role in ensuring the smooth operation of our hotel during night time hours.

Key Responsibilities
  • Assist with the efficient operation of the hotel during night time hours, maintaining high standards of service and security.
  • Direct the Night Porter in the setup and cleaning of meeting rooms, toilets, and public spaces, ensuring they meet business demands and adhere to deep cleaning schedules.
  • Perform night time duties, including cleaning, night audit, reception duties, and setting up conference rooms, as required.
  • Provide exceptional customer service, responding to guest queries and complaints in a professional manner.
  • Collaborate with colleagues to create a positive and productive work environment, promoting teamwork and quality service.
  • Ensure all security measures are strictly enforced during the night, including cash handling and key security.
  • Communicate effectively with other departments and guests, passing on information and messages as necessary.
  • Contribute to maximizing profitability through increased revenue generation and productivity.
  • Review guest feedback and implement strategies for continuous improvement.
  • Promote a culture of excellence, adhering to operating standards and procedures, and Crowne Plaza brand standards.
Requirements
  • Proven experience in a similar role, with a strong track record of delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • Ability to work independently and as part of a team, with a flexible and proactive approach to meeting customer needs.
  • Strong problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
  • A competitive salary and benefits package, including pension, free meals on duty, and uniform.
  • Opportunities for career progression and professional development, with training and support to help you succeed.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to a range of employee benefits, including discounted hotel room rates, extra days holiday, and flexible working arrangements.