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Admin Scheduler

8 months ago

Portadown, United Kingdom Riada Resourcing Full time

**Northern Ireland Housing Executive - Admin Scheduler - Portadown**

Are you an experienced Administrator and considering a move into the Public Sector?

**About the role**:

- Hourly Rate: £10.98 per hour
- Location: Portadown
- Hours of Work: 37 hrs per week, Monday to Friday + out of hours evenings & weekends on a rota basis
- Holidays: 37 days pro rata
- Duration: Temporary, ongoing

**Duties include**:

- To accurately diagnose and record maintenance repairs for tenants and triage customer calls.
- To schedule or reschedule all appointments to suit customers and or business needs.
- To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs.
- To communicate and liaise with a range of internal and external stakeholders.
- To build and maintain a knowledge and understanding of the schedule of rates.
- To carry out and complete all work to a high quality and in a timely manner to meet contract KPIs.
- To take an active and positive role within the team, working together to meet business objectives.
- To use a wide range of IT systems to record, manage, create, analyse and retrieve repairs information.

**Criteria**:

- Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year’s relevant general administrative experience

OR
- Have five GCSEs (Level 2), or equivalent qualification, plus at least two years’ relevant general administrative experience

OR
- Can demonstrate three years’ general administrative and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
- Demonstrate the relevant number of years’ experience in each of the below areas:

- Providing an administrative service
- Engaging with customers and staff to coordinate service delivery
- Using a range of computer packages, including Word, Excel, Outlook etc.
- _As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position._

Riada Resourcing is an equal opportunities employer.

**Job Types**: Full-time, Temporary contract

**Salary**: £10.98 per hour

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person