Customer Experience Advisor

4 weeks ago


Bonnybridge, United Kingdom Loc Hire Full time

We are currently looking for a Hire Desk Administrator to work in our Head Office in Bonnybridge. This is a ‘hands on’ role. You must be confident, organised and able to work in high pressure situations.

**Duties**:

- Checking availability of units and ensuring that statuses are always up to date on the systems.
- Processing purchase orders and quotes for hire equipment.
- Entering new hire contracts into the ordering system, then maintaining the hire through to off hire and completion, while communicating with customers throughout the process.
- Communicating effectively with other colleagues and providing a helpful and friendly point of contact for depot enquiries.
- Dealing with customers professionally and politely, while maximising sales.
- Resolve customer issues promptly and satisfactorily.
- Maintain Health and Safety standards within the hire office.

**Experience & Skills Essential**:

- Previous experience of working in a customer focused role
- Good telephone manner
- Help build good customer relationships
- Excellent communication skills with a friendly approach
- Sound computer skills, hire systems desirable
- Have the ability to make competent commercial decisions within a fast-moving environment.

**Desirable**:

- Scheduling experience.
- Experience in hire industry.

If you’re looking for a fresh new challenge with a growing business send your full CV as required.

**Job Types**: Full-time, Permanent

**Salary**: £19,500.00-£24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



  • Bonnybridge, United Kingdom Loc Hire Full time

    We are currently looking for a Customer Service Advisor to work in our Head Office in Bonnybridge. This is a ‘hands on’ role. You must be confident, organised, and able to work in high pressure situations. **Duties**: - Proactively seek out and gain new Customers/Sales in line with Key Performance Indicators: - Develop outbound campaign strategies...


  • Bonnybridge, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant (Post Office Counter)** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative,...


  • Bonnybridge, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...


  • Bonnybridge, Falkirk, United Kingdom Scotmid Full time

    About this role:Customer Service AssistantAt Scotmid Co-operative, we are focused on serving our local communities and improving people's everyday lives through our different businesses. We've been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We're a co-operative, which means that we are run by our...


  • Bonnybridge, Falkirk, United Kingdom Scotmid Full time

    About this role:Customer Service Assistant (Duty Supervisor)At Scotmid Co-operative, we are focused on serving our local communities and improving people's everyday lives through our different businesses. We've been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We're a co-operative, which means that we...


  • Bonnybridge, United Kingdom Scotmid Full time

    **About this role**: **Branch Supervisor** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by...


  • Bonnybridge, United Kingdom William Hill Full time

    **Location** Bonnybridge HIGH STREET FK4 1DA **Contract type** Full-Time and Part-Time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 25/30 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and...


  • Bonnybridge, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant (Duty Supervisor)** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which...


  • Bonnybridge, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant (Duty Supervisor)** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which...


  • Bonnybridge, United Kingdom Loc Hire Full time

    This is an office-based role with responsibility for winning new business and selling our welfare services to potential new clients and existing customers. You'll work proactively to gain new customers and to develop and retain existing business. Your role will involve working to and meeting sales targets and achieving profit growth through telesales...

  • Hire Desk Controller

    4 weeks ago


    Bonnybridge, United Kingdom Loc Hire Full time

    We are currently looking for a Hire Desk Administrator to work in our Head Office in Bonnybridge. This is a ‘hands on’ role. You must be confident, organised and able to work in high pressure situations. **Duties**: - Checking availability of units and ensuring that statuses are always up to date on the systems. - Processing purchase orders and quotes...


  • Bonnybridge, United Kingdom WH TYRES Full time

    **Job Title: Fast Fit Tyre Technician/MECHANIC** **Company**: WH Tyres LTD **Location**: BONNYBRIDGE 1 WELLPARK TERRACE **Job Type**: Full-time **About WH Tyres Bonnybridge**: WH Tyres Bonnybridge is a reputable tyre service center committed to providing top-notch tyre fitting and maintenance services. With a focus on efficiency, safety, and customer...


  • Bonnybridge, United Kingdom LOC Hire Full time

    We are recruiting for a meticulous, detail-oriented Service Coordinator to evaluate the needs of our customers, make recommendations for new services and suggest improvements to existing services. As Service Coordinator your responsibilities include coordination of equipment breakdowns, planning services, mot and keeping records To succeed as a Service...


  • Bonnybridge, United Kingdom E&O Laboratories Full time

    We are looking for an experienced Sales Account Administrator to support our sales team. This role will include everything from taking orders, to completing export documentation, giving quotations, arranging “Teams” calls, attending exhibitions and conferences, building great customer relationships. Ideally you will have a scientific background, however...


  • Bonnybridge, United Kingdom Loc Hire Full time

    As the Modular Buildings Coordinator, you will be responsible for: - Provide all documentation for the project (i.e., method statements, ITP's) - Work with the depot lead to ensure the budgets are maintained for the delivery of the scheme, report additions or disputes. - Attend and provide internal meetings, review and feedback. - Ensure safe work...

  • Office Reception

    4 weeks ago


    Bonnybridge, United Kingdom Loc Hire Full time

    We are currently looking for an Office Administrator to work in our Head Office in Bonnybridge. This is a ‘hands on’ role. You must be confident, organised and with IT skills. **Duties**: - Routine scanning, photocopying and filing. - Processing rental off hire transactions into our rental system. - Confirming new hire transactions in our rental...

  • Service Coordinator

    2 weeks ago


    Bonnybridge, United Kingdom Waste Tank Services (Scotland) Ltd Full time

    Job Overview: We are seeking a detail-oriented Service Coordinator to join our team. The Service Coordinator will be responsible for coordinating service requests, managing schedules, and providing administrative support to ensure efficient operations. **Responsibilities**: - Coordinate service requests from clients and assign them to appropriate service...

  • Office Reception

    1 month ago


    Bonnybridge, United Kingdom Loc Hire Full time

    We are currently looking for an Office Administrator to work in our Head Office in Bonnybridge. This is a ‘hands on’ role. You must be confident, organised and with IT skills. **Duties**: - Routine scanning, photocopying and filing. - Processing rental off hire transactions into our rental system. - Confirming new hire transactions in our rental...

  • Shopkeeper

    3 weeks ago


    Bonnybridge, United Kingdom RSN RETAIL LTD Full time

    Responsibilities: - Oversee the daily operations of the retail store - Manage and supervise a team of retail staff - Develop and implement strategies to increase sales and customer satisfaction - Ensure that the store is clean, organized, and well-stocked - Train and mentor new employees - Handle customer inquiries and resolve any issues or complaints -...

  • Delivery Driver

    2 weeks ago


    Bonnybridge, United Kingdom Waste Tank Services Ltd Full time

    The Driver will be responsible for loading, delivery, and collection of towable welfare units to and from the customer site in a timely and professional manner, demonstration (if required) and completing any relevant checks and administration involved for the hire. **Responsibilities and Duties** - Operates vehicle in a safe manner in compliance with all UK...