Customer Experience Specialist

6 months ago


Thames Ditton, United Kingdom SHL Group Ltd Full time

**Join a community that is shaping the future of work SHL, People Science. People Answers. **

Do you have a natural flair for and interest in Customer Service and would like to develop your career in this field?  At SHL we are passionate about people. We are continually innovating to provide award winning solutions for our customers. If you enjoy speaking with customers and finding solutions to both technical and product queries, a role as a Customer Experience Specialist at SHL would be an excellent next step in your career.
A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture.  There is a huge investment in SHL currently so there’s no better time to become a part of something transformational. 
UK Based role, this is a fully remote role with an occasional need to come to the office - ideally you will live within reasonable commutable distance.

** What you will be doing**:

- Provide a high level of customer service and sales support to internal and external customers and be accountable for presenting a consistent 'face of SHL’ to the customer.
- To maximise on all sales opportunities coming into the Global Customer Service Centre (GCSC) client business.
- Look for potential revenue streams and feed back to management for ways to increase revenue and update SHL processes.
- Manage accounts of small and medium enterprise (SME) companies.

**What we are looking for from you**:
Essential:

- Excellent people skills; excellent written & oral communication skills.
- Fluency in English with a second European language (Danish, Dutch, French, German, Italian, Swedish, Norwegian or Finnish).
- Effective time management and experience of working to time frames.
- Ability to build relationships and work well across functions.
- Great customer facing techniques and duty to remedying issues promptly.

Desirable:

- Experience of working in a customer-facing role.
- Experience in a contact center environment preferred however not essential.
- Degree educated preferred however not essential.
- Strong written and verbal communication
- Be able to work under pressure working to agreed targets.

**Get in touch**:
**Job Types**: Full-time, Permanent

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Language**:

- French, German, Swedish, Danish, Dutch or Italian (required)

Work Location: Hybrid remote in Thames Ditton



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