Switchboard Operator

2 months ago


St Asaph, United Kingdom Adecco Full time

We are currently recruiting for Switchboard Operators to work for North Wales Police at their DHQ at St Asaph Business Park, Saint Asaph LL17 0HQ.

These roles are until 5th September 2023 so would suit college or university students looking for summer work.

The rate of pay is £10.90 an hour and there will be shift allowance and weekend allowance on top of the standard rate of pay.

We will consider lower levels of Welsh for the Summer period - Level 2 and 3

37 hrs but flexible

DUTIES AND RESPONSIBILITIES:

- To provide a quality customer service to all members of the public.
- To answer calls received at a centralised switchboard and by use of prescriptive questioning, filter calls and direct callers to the relevant department or person promptly and effectively. Where suitable, advise and resolve at first point of contact.
- To operate the switchboard fault reporting system in accordance with procedure and notify supervisor if any action is necessary.

The role requires applicants who can demonstrate (with evidence) skills in the following areas:

- NVQ level 2, or equivalent level of qualification, or an equivalent amount of proven relevant experience.
- Ability to communicate fluently through the medium of Welsh and English.
- Good communication skills together with the ability to work well in a team environment or on their own initiative.
- The use of information technology to a standard level together with knowledge of Microsoft packages.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Lynette crisp


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