Switchboard Operator

2 months ago


St Asaph, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Switchboard Operator**
**Reference no: N Wales BL TCL358017**
**Pay rate £10.90 per hour PAYE**
**This opening assignment is for 1 month (tbc)**
**NPPV Level 2 Vetting** To provide an efficient and effective switchboard service Key responsibilities:

- To provide a quality customer service to all members of the public.
- To answer calls received at a centralised switchboard and by use of prescriptive questioning, filter calls and direct callers to the relevant department or person promptly and effectively. Where suitable, advise and resolve at first point of contact.
- To operate the switchboard fault reporting system in accordance with procedure and notify supervisor if any action is necessary.
- To support the Control Room Operations as and when required e.g. Major Incident situations.
- To be aware of Force policies on Equal Opportunities, Ground Rules, Health & Safety and Data Protection and to comply with the legislation and the standards of good practice.
- Any other duties as directed by a Supervisory Officer commensurate with the post and salary grading

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:

- NVQ level 2, or equivalent level of qualification, or an equivalent amount of proven relevant experience
- Good communication skills together with the ability to work well in a team environment or on their own initiative
- Ability to communicate fluently through the medium of Welsh and English
- The use of information technology to a standard level together with knowledge of Microsoft packages

**by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.**
**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**_._**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- NPPV Level 2 Clearance.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: N Wales BL TCL358017**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.


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