Switchboard/ Security Team Leader

7 months ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

**Job summary**: The core role for this post holder will be as a Switchboard/Security Team Leader, thus this role will be principally to assist in the management of an efficient Security and switchboard department and associated telecommunications services throughout the West Suffolk NHS Foundation Trust site, and supported client organisations (Social Services, Suffolk Mental Health Partnerships, Wedgwood House, and Hospital Road Site). This role will seek to support strategy and policies to meet future demand to ensure that cost effective and efficient services are provided and maintained. It is envisaged that the post holder will assist in the identification of improvements in service delivery and cost improvements. The post holder will need to have a flexible approach to working within Facilities, responding to changing priorities.

The principle focus will be to supervise and arrange suitable switchboard staff cover and support telecommunications and other related services e.g. mobile phones, long range pagers, Trust bleeps. Job responsibilities: Key Tasks & Responsibilities: Plan staffing rosters to provide a 24/7 service ensuring safe and appropriate skill mix. Responsible for adjusting the roster according to service requirements.

Ensuring that steps are taken to create a pro-security culture within the Trust to ensure that staff and patients accept responsibility for this issue. Ensure that where security breaches occur that they are detected and reported. To investigate and report all security related incidents, completing appropriate paperwork as required. To liaise and co-ordinate with users on the amendment of existing services and the repair of faults on services.

To control the issue of new telephone appliances to users, either as new equipment or as replacements for faulty or damaged handsets. To maintain records for a call logger to facilitate performance analysis and recharge of private call charges by the Finance Department. To maintain a directory of Trust operational information to facilitate efficient running of the Trust Telecommunications Services including telephone directory of internal and external services, bleeps, pagers, on-call procedures, and associated home and mobile numbers. Work with IT to expand the scope of Telecommunications Services and extract appropriate information for presentation on the Trust Intranet and as a Printable Telephone Directory.

To complete, appraisals in a timely manner, training, performance, and compliance with trust policies and all on-call and emergency procedures of the switchboard staff. To participate in the formulation, and refinement, of Trust wide Emergency Response Procedures, and the monitoring of their effectiveness. Communication and Team Working Interpersonal skills i.e. maintaining a high profile with service users and to be approachable to all levels of Trust staff, patients and members of the general public.

To maintain a constructive employee relations climate within the department and liaise with the elected officials of recognised Trade Unions. To establish and maintain an excellent working relationship with all users of the Portering Service. Ensuring that all NHS security management work is carried out within a professional and ethical framework developed by the NHS Security Manager. Ensuring that an inclusive approach to security management work is taken, involving both internal and external NHS stakeholders where appropriate and necessary.

Assist Service Manager in identifying own knowledge and skills deficiencies in relation to existing and future work and develop own personal development objectives to obtain these knowledge and skills Taking responsibility for his/her own development needs and maintains his/her own personal development portfolio Identifying learning opportunities to bridge his/her knowledge and skills gaps, including identification of suitable training opportunities (courses, seminars, shadowing etc) Contributing to help team members, for whom she/he has line managerial responsibility to identify their current knowledge and skills and support them in their development Monitor and maintain health, safety and security of self and others in own work area. This involves: Ensuring all Switchboard Operators under his / her control and External Contractors who work or provide telecommunication services are aware of the Trusts Main Policies and any specific telecommunication Policies and Procedures related to their activities. Allows Staff, time to read and understand the reasons for the Policies and Procedures that have been put in place by the Trust and any legislation standards that must be achieved Promoting the benefits to Staff under his / her control of ensuring work activities are undertaken in a safe manner and explains the necessity to provide a safe environment to self, colleagues and any external agencies working in Switchboard/Security Area Summoning immediate help in the event of an emergency and

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