Switchboard Operator

3 weeks ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

Please see job description for full details. Communication and Team Working Taking part in the telephonists rota to maintain continuous 24 - hour cover on the switchboard at the West Suffolk Hospital. Act as the first point of contact for both West Suffolk NHS Foundation Trust and Norfolk and Suffolk NHS Foundation Trust (formerly Suffolk Mental Health Partnership), for all day to day queries, and out of hours procedures. To operate and route calls for Norfolk and Suffolk NHS Foundation Trust both at the West Suffolk Hospital site and at the Hospital Road site.

To operate and access computerised patient information system (Ecare) to ensure correct routing of calls to patient from friends/family members. To have a close awareness of departments including their functions and services so as to effectively route calls and communicate information. Includes awareness of medical phrases and conditions, and of clinic times and staff availability. Co-ordinate and participate in all on-site, and off-site on-call procedures, including the updating of the Medical Staffing On-Call Rota board.

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