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Customer Advisor

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Swindon, United Kingdom Nationwide Building Society Full time

**Customer Advisor - PR Tracing**

On behalf of Nationwide, AMS are seeking a Customer Advisor for a 12-month contract with the possibility of extension or permanency working remotely or hybrid in the Swindon, Nationwide House office.

The role is based in our Specialist Customer Support team at Nationwide Building Society.

Our training scheme is one-to
- one and successful applicants will go through a route to competency on one of our entry level processes.

At **Nationwide**, we are not like a bank or other financial services companies, we are a Building Society - and we are building our society with a sense of community and with a collective belief in the idea that we are all here to help one another.

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**Online Resources **- Our internal intranet page is much more than a news site; it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics.

Here at **Nationwide,** we can offer this and so much more...

**Customer Advisor - Personal Representtive Tracing**

**£11.53 per hour - £ 20,984.60 per year**

**35 Hours Per Week**

**Monday to Friday**
**9am to 5pm**

**Hybrid Working Schedule with a monthly visit to Nationwide House in Swindon.**

**Nationwide will provide equipment to enable remote working i.e., laptop, mouse, keyboard, monitor, etc.**

**No annual leave during first 5 weeks**

**Immediate start date available (pre-engagement vetting dependent)**

Primarily a **12-month** contract with **potential for extension.**

**What you'll do**:
As part of our Personal Representative Tracing team, you will chase documents that remain outstanding outside of our business as usual timeframe following a bereavement.

Process members details to locate their personal representative.

Follow standard processes and procedures, adhering to company policy.

Ensure that all documentation provided is correct and further action/quality checking/record-keeping are accurate and up to date.

Use of legal documentation and comparison of documentation for data accuracy/ quality checking.

Register personal representatives verification.

Always providing excellent customer service by being pro-active.

Work well within a department to complete multiple requests

Attention to detail and data accuracy is essential

Make outbound calls to personal representative to confirm verification

Self motivated - Able to work equally well as part of a team and using your own initiative.

**What you'll bring**:
Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join a major UK building society and start a career journey in financial services.

A stand-out performer will be able to work towards maintaining high performance with a combination of productivity and quality whilst supporting the team with a positive attitude, be actively involved with PRIDE and wellbeing activities and put forward ideas for customer service and efficiency improvements to our existing processes.

**Job Types**: Full-time, Temp with possibility of extensions
Contract length: 6-months

**Salary**: £11.53 per hour

**Benefits**:
Option to work from home as part of a hybrid working schedule

Schedule:
8-hour shift (7-hour workday + 1-hour lunch break)

Monday to Friday

Reference ID: Customer Advisor - Tracing

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: £11.53 per hour

**Benefits**:

- Discounted or free food
- Gym membership
- On-site parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Swindon: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Administrative: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: Hybrid remote in Swindon