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Patient Choice Facilitator
4 months ago
The post holder will be the main point of contact over the telephone for patients, their carers’ and staff from NHS and independent hospitals, working within the DRSS contact centre.
- The work will involve coordinating referrals and booking appointments for patients over a range of elective specialties commissioned by the NHS Devon. Under the NHS Choice Framework, patients will be offered a choice of treatment options, dates and locations.
- The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
- Carrying out a check on each patient’s referral to identify the appropriate outcome for the patient.
- Using reference materials provided to identify suitable services to offer appropriate choice of appointment to the patient.
- Being polite, patient, professional and empathetic when speaking to callers on the telephone.
- Answer telephone calls, taking messages and passing on accurately to the relevant departments/person.
- Recording referral information accurately on a bespoke database.
- Use own initiative to be able to problem solve and answer queries as they arise.
NHS Devon Integrated Care System
As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve peoples health, wellbeing and care. It aims to transform health and care services so they are clinically, socially and financially sustainable.
**Our vision is simple**: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality.
About NHS Devon
As part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of county's NHS budget, and develops a plan to improve peoples health, deliver high-quality care and better value for money. The organisation is led by a diverse board, with an aim to improve peoples lives in Devon wherever they live, to reduce health inequalities and make sure we can deliver these services for the long term.
Please see the attached Job description and person specification for full details of the role and responsibilities.
