Front Office Manager

2 weeks ago


Gateshead, United Kingdom Adkins & Cheurfi Recruitment Full time

Front Office Manager Gateshead £28K

Job Responsibilities;
- To be responsible for efficient and welcoming management of the Hotel Reception and Nights team ensuring consistent high levels of Guest Service Delivery and compliance & management of the hotel and there financial policies, procedures and of ensuringbrand standards are met.
- Managing a happy well trained team is a must.

Requirements:

- 5/7 Working over shifts including: Early/Late/Nights/Day according to the needs of the business and team
- Opera PMS proficient is an essential
- Needs a minimum of 2 years reception experience
- Needs to be a driver of Guest Satisfaction and a lover of process and procedures
- To liaise with Housekeeping to ensure Minimum Brand Standards are met and maintained.
- To encourage and develop team, to ensure that all legal and company standards are being met.
- To promote and maintain the professional profile of the reception team.

Benefits:

- Staff parking

Competitive Market leading salary



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