Complaints and Concerns Officer

1 month ago


Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

An exciting opportunity has arisen to join the Patient Experience Team to support patients, their relatives, friends and carers in providing feedback to the trust and supporting our formal and informal complaints process. As a complaints and concerns officer you will form part of our friendly and dedicated team to support in the administration of the complaints process. You will work closely with the complaints and PALS manager and liaise with complainants, divisional colleagues and stakeholders throughout the process. This role will be working within the Queen Elizabeth Hospital, Gateshead.



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