Customer Service Officer

4 weeks ago


Gateshead, United Kingdom Barker Ross Group Full time

**Job Title**:

- Customer Service Officer**Contract Type**:

- Temporary**Location**:

- Gateshead - Tyne and Wear**Industry**:

- Office Support**Contact Name**:

- Megan Rothwell-
**Contact Phone**:

- 01522 551910**Salary**:

- plus company benefits**Date Published**:

- 09-Nov-2023**Job Title**: Customer Support Officer
- **Location**: Gateshead, Tyne and Wear
- **Pay Rates**: £13.17 per hour
- **Shift Patterns**: Days, 37.5 hours, Monday - Friday
- **Position Type**: Temporary
- Barker Ross Group are currently recruiting for a
- **Customer Support Officer** for our client based in Gateshead, NE8. This position is initially until March 2023 with the opportunity to go over permanent.**Responsibilities**:

- To support in the delivery of programmes of improvements to housing, schools and public buildings, working between multiple sites and locations, ensuring the aims and objectives of the service are met.
- To be the main point of contact for customers throughout the works, ensuring that they are fully aware of all works due to happen: to advise them of works planned, keep them updated throughout the process and ensure any queries or concerns they may have been addressed swiftly
- To arrange any necessary support for vulnerable customers, ensuring work can be completed in line with the scheme programme timescales, whilst causing them minimum stress and inconvenience
- To carry out satisfaction surveys with customers on completion of works and highlight any dissatisfaction with the service delivered.
- To investigate complaints and decide on suitable redress, in line with the council’s compensation policy.

**Experience/ Qualifications**:

- Experience of working in a Customer Service environment
- Experience of dealing with difficult situations
- Effective partnership working
- Providing support to vulnerable customers
- Experience of lone working
- Experience of working on your own initiative as well as part of a team
- Experience of effective problem solving**#INDBRF**

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.



  • Gateshead, United Kingdom Jenrick Commercial Full time

    **Customer Service Team Leader** is required for an amazing company, who are growing rapidly operating on a global scale partnering with some of the worlds technology giants. As Customer Service Team Leader you will remotely manage a team of 8 customer service advisors (including a Supervisor) to ensure they are motivated and supported to deliver a great...


  • Gateshead, United Kingdom HR GO Recruitment Full time

    **Customer Service** **Pay rate - £10.64 standard time and £15.96 when working overtime!** **Gateshead** **Hours: 9am-5.30pm, Monday to Friday** **Office Based** We're an established family feel courier business based in Gateshead and we are looking to recruit Customer Service Advisors to join our phone enquiries team! This is an exciting opportunity...


  • Gateshead, United Kingdom Kenton Black Full time

    Kenton Black is looking for an experienced Customer Liaison Officer near to Gateshead to ensure that teams are working effectively, build and maintain relationships with customers and communicate effectively.This is a contract role with the opportunity to move onto a permanent position after 12 weeks. If successful, you will be offered a competitive salary,...


  • Gateshead, United Kingdom TOR RUSTOLEUM Full time

    **Customer Service Representative - Consumer Account** As a customer service representative in our consumer division, you will be involved in a broad range of tasks in a small team to assist with our order fulfilment activities for our UK and European client base. You will aim to provide the support and administration required to deliver a first-class...


  • Gateshead, United Kingdom Northern Gas and Power Full time

    **About Northern Gas and Power**Northern Gas and Power has built one of the largest, dependable networks in the utilities sector. We provide expert and disciplined advice in procurement, energy services, and technology. We have developed the know-how to supply services across three continents, providing energy services to tens of thousands of customers who...


  • Gateshead, United Kingdom FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...


  • Gateshead, United Kingdom Gateshead Council Full time

    **Customer Support Officer - Customer Engagement and Support (Asset, Design and Standards Team)** **Grade F (Full-time 37 hours per week. Permanent)** We are seeking a dynamic, self-motivated and customer-focused individual, who can fulfil the challenging role of Customer Support Officer within the Asset, Design and Standards Team. This small, dedicated...


  • Gateshead, United Kingdom RCS RECRUITMENT LTD Full time

    You will play a key role in providing support to customers throughout the process of improvements to homes, schools and public buildings, developing positive working relationships with all stakeholders, whilst ensuring a consistently high level of customer satisfaction. **These posts will be until end of March 2024 initially, with the proposal to recruit to...


  • Gateshead, United Kingdom Jackson Hogg Full time

    Jackson Hogg is supporting an established company, with great culture and a warm and welcoming environment, in search of a Customer Service Coordinator to join the team on a 12 month temp contract. **Job Title**: Customer Services Co-Ordinator **Reports to**: Site Operations Manager **Purpose of Job**: To process and expedite customer orders, whilst...


  • Gateshead, United Kingdom The Best Connection Employment Group Full time

    The Best Connection (Newcastle) are recruiting for a** Customer Service Advisor** to work for our client based in Follingsby Park. The company are one of the UK's largest home furniture retailers. **The role**: - Make inbound calls to customers advising them of delivery times - General office duties and housekeeping - Responding to internal and external...


  • Gateshead, United Kingdom The Best Connection Employment Group Full time

    The Best Connection (Newcastle) are recruiting for a** Customer Service Advisor** to work for our client based in Follingsby Park. The company are one of the UK's largest home furniture retailers. **The role**: - Make inbound calls to customers advising them of delivery times - General office duties and housekeeping - Responding to internal and external...


  • Gateshead, United Kingdom Adecco Remote Work Freelance Full time

    We have an exciting opportunity for a Customer Service professional to join our client's team in Gateshead. This position offers a temporary contract with the potential for a permanent role. If you have a strong background in customerr serice and enjoy providing excellent customer service, then this position is for you! Responsibilities: Handle inbound...


  • Gateshead, United Kingdom Major Newton Aycliffe Full time

    Whats on Offer; Weekly PayTemp to Perm Incoming calls only Access to free 24/7 Health advise Discounted Gym Membership Free car parking Overtime after 40 hrs Major Recruitment are currently seeking experienced Customer Service Advisors to join our team in Gateshead. This is a great opportunity to secure a full time ongoing position. The Role; Handling...


  • Gateshead, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Customer Service Advisor - Housing Location: GatesheadPay Rate: £15 Umbrella P/H Job Type: Full Time Contract - Office BasedThe RoleTo be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standardsTo accurately process and reconcile income in line with the Council's...


  • Gateshead, United Kingdom The Range Full time

    What are we looking for? To be successful in this role, you must be willing to provide the very best customer service experience to our customers. Problem-solving skills and having the ability to think quickly, follow instructions, work as a team and work on initiative are also desirable skills for the role. Your day will be varied, and will include...


  • Gateshead, United Kingdom Age UK Gateshead Full time

    **JOB DESCRIPTION: Customer Services Advisor** **HOURS**:21 per week **SALARY**:£12,012 per annum + pension **RESPONSIBLE TO**:Service Manager **RESPONSIBLE FOR**:Delivery of information and advice case work. The role involves responding to all incoming telephone enquiries to the organisation, logging calls on our internet based record system...


  • Gateshead, United Kingdom Novax Recruitment Remote Work Freelance Full time

    Job Title: Customer Service Advisor - Housing Location: Gateshead Pay Rate: £15 Umbrella P/H Job Type: Full Time Contract - Office Based The Role To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standardsTo accurately process and reconcile income in line with the...


  • Gateshead, United Kingdom FIRST Full time

    **Job Description: Recruitment Officer** **Company Introduction**: FIRST is an accredited learning and development agency specialising in enterprise skills for young people, early-stage founders, and professionals. We collaborate with educational institutions, local authorities, businesses, and community organisations to address high unemployment and low...

  • Customer Service

    2 days ago


    Gateshead, United Kingdom HR GO Recruitment Full time

    Job Tittle: Inbound Calls Agent Location: Gateshead Salary/Hourly Rate: £11.62ph Job Type: Temporary Working hours/days: Monday to Friday 8am-6pm/ Saturday 9am-5pm (Saturday working is approximately 1 in 4 Saturdays)HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the Customer Service companies based in Gateshead as...

  • Customer Service

    2 days ago


    Gateshead, United Kingdom HR GO Recruitment Full time

    Job Tittle: Inbound Calls AgentLocation: GatesheadSalary/Hourly Rate: £11.62phJob Type: Temporary Working hours/days: Monday to Friday 8am-6pm/ Saturday 9am-5pm (Saturday working is approximately 1 in 4 Saturdays)HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the Customer Service companies based in Gateshead as an...