Customer Service Team Leader

2 weeks ago


Gateshead, United Kingdom Jenrick Commercial Full time

**Customer Service Team Leader** is required for an amazing company, who are growing rapidly operating on a global scale partnering with some of the worlds technology giants.

As Customer Service Team Leader you will remotely manage a team of 8 customer service advisors (including a Supervisor) to ensure they are motivated and supported to deliver a great customer service experience.

The **Customer Service Team Leader** will be required to work **Monday - Fridays 2.00pm until 10pm**based from home 4 days a week but with 1 day in the office in Gateshead. In reward you will be paid a basic salary of between **£30,000 - £34,000 p.a. plus 10% bonus** (dependant on experience) plus some **great benefits**.

The successful **Customer Service Team Leader** will have:

- Previous experience in a Team Leader / Management role within a customer service environment is essential
- Proven stability in a job role
- Have a passion to go above and beyond for customers and your team
- Excellent people management skills
- Highly motivated with skills to develop and coach team members to achieve performance expectation

Your main duties as **Customer Service Team Leader** include:

- Day to day supervision of a team of customer service advisors
- Work with the Operations Manager to raise issues an provide a clear picture of campaign performance
- Ensure shifts run smoothly
- Be the final point of contact in more complex customer escalations
- Drive customer service excellence
- Performance and management of team - 1-2-1's, appraisals and performance reviews
- Look for new ways to develop and motivate your team
- Coach direct reports on performance

This is a great opportunity to join a fantastic company, inherit a great stable team and continue to grow and progress in your career.



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